# Support **URL:** https://community.puzzlequest3.com/c/support/21.md [Latest](https://community.puzzlequest3.com/latest.md) · [Categories](https://community.puzzlequest3.com/categories.md) --- ## [About the Support category](https://community.puzzlequest3.com/t/about-the-support-category/4711)
**Author:** [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Replies:** 0\ **Last updated:** [May 28, 2024, 2:53am UTC](https://community.puzzlequest3.com/t/about-the-support-category/4711 "2024-05-28T02:53:28Z")
A category for devs to move closed reports to when they are found to not be a bug. For example: A thread is created as a bug report because a player reports they are missing an item/resource/reward. After investigatio… --- ## [Connecting problem](https://community.puzzlequest3.com/t/connecting-problem/5780)
**Author:** [@epyx73](https://community.puzzlequest3.com/u/epyx73)\ **Replies:** 1\ **Last updated:** [August 23, 2026, 10:15pm UTC](https://community.puzzlequest3.com/t/connecting-problem/5780 "2026-08-23T22:15:35Z")
Hi Jeto, i can not connect to pq3, my game name is Epyx / The Legends. Thx in advance. Kind regards, Norbert PC / Steam --- ## [Check the game status in case of connection problems](https://community.puzzlequest3.com/t/check-the-game-status-in-case-of-connection-problems/5778)
**Author:** [@Diogo](https://community.puzzlequest3.com/u/Diogo)\ **Replies:** 5\ **Last updated:** [August 17, 2026, 12:22am UTC](https://community.puzzlequest3.com/t/check-the-game-status-in-case-of-connection-problems/5778 "2026-08-17T00:22:51Z")
Is this page (https://status.puzzlequest3.com/) currently working for checking the game’s status? --- ## [\[no bug\] Missing reward from mail](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721)
**Author:** [@Taf420](https://community.puzzlequest3.com/u/Taf420)\ **Replies:** 8\ **Last updated:** [April 23, 2026, 9:04am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721 "2026-04-23T09:04:42Z")
Hi jeto can please look at my account TAF420\_CCQX I’ve checked my mail yesterday and today and I’ve not recieved my 1000 gems for end of season leaderboard and I’ve also not recieved the rewards from the piggy bank, tha… --- ## [\[not a bug\] Sacred Flame does not pick up bonus light damage](https://community.puzzlequest3.com/t/not-a-bug-sacred-flame-does-not-pick-up-bonus-light-damage/5684)
**Author:** [@Esoxnepa](https://community.puzzlequest3.com/u/Esoxnepa)\ **Replies:** 2\ **Last updated:** [February 26, 2026, 1:37am UTC](https://community.puzzlequest3.com/t/not-a-bug-sacred-flame-does-not-pick-up-bonus-light-damage/5684 "2026-02-26T01:37:29Z")
Running a Light Paladin with 105% bonus light damage. Casting Sacred Flame verses a Dark Enemy does not pick up the bonus light damage, only the bonus included for Sacred Flame text. Base damage for my Sacred Flame was… --- ## [\[Submit a ticket\] Help linking a pc account (steamdeck)](https://community.puzzlequest3.com/t/submit-a-ticket-help-linking-a-pc-account-steamdeck/5557)
**Author:** [@Joelzer0](https://community.puzzlequest3.com/u/Joelzer0)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 2:43am UTC](https://community.puzzlequest3.com/t/submit-a-ticket-help-linking-a-pc-account-steamdeck/5557 "2025-08-07T02:43:17Z")
On steamdeck one can attempt to create an account and link it, but the register button never becomes available. I’d like to link it so that way I can play on mobile and use all my Google play gift cards and help support … --- ## [Upcoming Changes: Support](https://community.puzzlequest3.com/t/upcoming-changes-support/5478)
**Author:** [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Replies:** 12\ **Last updated:** [June 25, 2025, 1:08am UTC](https://community.puzzlequest3.com/t/upcoming-changes-support/5478 "2025-06-25T01:08:52Z")
Hello everyone, Just wanted to share an update with you all about moving our player support from Freshdesk to Zendesk! TLDR; From June 18th AEST (or that’s the plan!), support tickets, game guides and help centre art… --- ## [\[Submit a ticket\] I need help!](https://community.puzzlequest3.com/t/submit-a-ticket-i-need-help/5496)
**Author:** [@Rick\_Hunter](https://community.puzzlequest3.com/u/Rick_Hunter)\ **Replies:** 25\ **Last updated:** [June 15, 2025, 10:31pm UTC](https://community.puzzlequest3.com/t/submit-a-ticket-i-need-help/5496 "2025-06-15T22:31:31Z")
This is my first time on this forum. I was told that if I spoke to someone named Jeto, that she might be able to help me with an accidental, bone-headed mistake I made last night in the game. I play on the PS5 and my PS… --- ## [Заблокировано в россии / locked for russian gamers](https://community.puzzlequest3.com/t/locked-for-russian-gamers/5406)
**Author:** [@spyhunter](https://community.puzzlequest3.com/u/spyhunter)\ **Replies:** 37\ **Last updated:** [May 30, 2025, 6:13pm UTC](https://community.puzzlequest3.com/t/locked-for-russian-gamers/5406 "2025-05-30T18:13:41Z")
господа программисты пожалуйста объяснитесь! Ваша игра куплена на STEAM! В России! Теперь доступ у пользователей из РОССИИ отключен! Моя жалоба не единственная и STEAM с ней ничего сделать не может! Вы на чьей стороне … --- ## [A Quick Note From Jeto](https://community.puzzlequest3.com/t/a-quick-note-from-jeto/5440)
**Author:** [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Replies:** 4\ **Last updated:** [May 18, 2025, 9:21pm UTC](https://community.puzzlequest3.com/t/a-quick-note-from-jeto/5440 "2025-05-18T21:21:33Z")
Just a quick post, I’m sitting in the ER and likely won’t be back to work this week at minimum. Morgz & Gman will be around! --- ## [Cant post in support, misclick in game](https://community.puzzlequest3.com/t/cant-post-in-support-misclick-in-game/5394)
**Author:** [@Dellusions](https://community.puzzlequest3.com/u/Dellusions)\ **Replies:** 3\ **Last updated:** [April 10, 2025, 7:46am UTC](https://community.puzzlequest3.com/t/cant-post-in-support-misclick-in-game/5394 "2025-04-10T07:46:49Z")
@Jeto Cant see if i can DM here, and wasnt allowed to post in support so posting this here. If i cant get help no worries, it was my mistake. In the new event i clicked the skin for assassin and bought it for 2000 on a… --- ## [\[Resolved\] Failed to connect to servers, Please try again](https://community.puzzlequest3.com/t/resolved-failed-to-connect-to-servers-please-try-again/5165)
**Author:** [@PetLin](https://community.puzzlequest3.com/u/PetLin)\ **Replies:** 4\ **Last updated:** [December 18, 2024, 8:37am UTC](https://community.puzzlequest3.com/t/resolved-failed-to-connect-to-servers-please-try-again/5165 "2024-12-18T08:37:41Z")
For a while i can’t load my game anymore. The message i get on the screen is “Failed to connect to servers. Please try again”. It is not only me, also my son with another playstation has the same problem. I allready dele… --- ## [I can't log in to the game](https://community.puzzlequest3.com/t/i-cant-log-in-to-the-game/5090)
**Author:** [@GNOM](https://community.puzzlequest3.com/u/GNOM)\ **Replies:** 7\ **Last updated:** [October 22, 2024, 9:19pm UTC](https://community.puzzlequest3.com/t/i-cant-log-in-to-the-game/5090 "2024-10-22T21:19:29Z")
hello, I can’t log into our game for 2 days, he writes that there is no Internet connection, but I log into other games well, Nick. KUTUZOV\_\_\_ --- ## [\[PSN is down\] Locked tabs](https://community.puzzlequest3.com/t/psn-is-down-locked-tabs/5030)
**Author:** [@Cheesy](https://community.puzzlequest3.com/u/Cheesy)\ **Replies:** 6\ **Last updated:** [October 1, 2024, 3:40am UTC](https://community.puzzlequest3.com/t/psn-is-down-locked-tabs/5030 "2024-10-01T03:40:14Z")
I currently can’t open the shop tab or the merchant at top of main screen. Psn chat and store not working either so can’t purchase from merchant at top of screen regardless. Also dragon defend error after battle and los… --- ## [One of our members can't access her account](https://community.puzzlequest3.com/t/one-of-our-members-cant-access-her-account/4982)
**Author:** [@reYar2802](https://community.puzzlequest3.com/u/reYar2802)\ **Replies:** 3\ **Last updated:** [September 5, 2024, 11:35pm UTC](https://community.puzzlequest3.com/t/one-of-our-members-cant-access-her-account/4982 "2024-09-05T23:35:58Z")
She had problems with the game so she deleted it and reinstalled but now she can’t access it, it says her email isn’t found. She told me if you can help her to recover the account. --- ## [Cross-Play Information](https://community.puzzlequest3.com/t/cross-play-information/4980)
**Author:** [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Replies:** 0\ **Last updated:** [September 4, 2024, 12:39am UTC](https://community.puzzlequest3.com/t/cross-play-information/4980 "2024-09-04T00:39:03Z")
Hey everyone, Just wanted to create a quick thread where players can check out information about cross-play, in case you may not already be aware of the details or have seen our help centre! Sony Players Currently, due… --- ## [Russian localization issues](https://community.puzzlequest3.com/t/russian-localization-issues/4769)
**Author:** [@Born-iN-UssR](https://community.puzzlequest3.com/u/Born-iN-UssR)\ **Replies:** 3\ **Last updated:** [June 13, 2024, 9:35pm UTC](https://community.puzzlequest3.com/t/russian-localization-issues/4769 "2024-06-13T21:35:09Z")
Hello There are multiple places where Russian translation is odd or completely missing. I would like to volunteer for the translation team efforts, to make the game experience better (have already experience being loca… --- ## [New Modem, PQ3 only item that doesn't work](https://community.puzzlequest3.com/t/new-modem-pq3-only-item-that-doesnt-work/4753)
**Author:** [@Prisca](https://community.puzzlequest3.com/u/Prisca)\ **Replies:** 10\ **Last updated:** [June 6, 2024, 5:57pm UTC](https://community.puzzlequest3.com/t/new-modem-pq3-only-item-that-doesnt-work/4753 "2024-06-06T17:57:14Z")
@Jeto I wasn’t sure where to post this but I really need your help. My internet modem was changed out yesterday. All computers, TVs etc. work completely, except for PQ3!!! I’m so frustrated as I can’t figure out what … --- ## [\[Check PSN settings\] Gear Caches missing in the Shop](https://community.puzzlequest3.com/t/check-psn-settings-gear-caches-missing-in-the-shop/4737)
**Author:** [@Romulus](https://community.puzzlequest3.com/u/Romulus)\ **Replies:** 3\ **Last updated:** [June 4, 2024, 6:48am UTC](https://community.puzzlequest3.com/t/check-psn-settings-gear-caches-missing-in-the-shop/4737 "2024-06-04T06:48:57Z")
Hello All. In the name of few Players I want to share missing Gear Caches issue. Playstation platform. They can’t see it in Shop/collectables neither Shop/featured. Unable to finish the Festival of Saviors because of th… --- ## [\[Not a bug\] Not getting ancient coins](https://community.puzzlequest3.com/t/not-a-bug-not-getting-ancient-coins/4710)
**Author:** [@Kestrel](https://community.puzzlequest3.com/u/Kestrel)\ **Replies:** 5\ **Last updated:** [May 29, 2024, 12:31am UTC](https://community.puzzlequest3.com/t/not-a-bug-not-getting-ancient-coins/4710 "2024-05-29T00:31:46Z")
I’ve been playing this current adventure continuously for the last two days. I hit the milestone of 100 fae gifts from adventures earlier today, and I had started with only 5 or 6 completed. Anyway, I’ve done this advent…