# \[ALREADY REPORTED BUT NEED MORE INFO\] Game keeps crashing **URL:** https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288 **Category:** Early Access Bug Reports **Created:** [April 13, 2021, 5:10am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288 "2021-04-13T05:10:17Z") **Posts on this page:** 8 **Page:** 1
### Author: ![Voretechx](https://avatars.discourse-cdn.com/v4/letter/v/d6d6ee/32.png) [@Voretechx](https://community.puzzlequest3.com/u/Voretechx) #### Post date: [April 13, 2021, 5:10am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/1 "2021-04-13T05:10:17Z")
Samsung Galaxy 10+ Game keeps crashing either says bad handshake or connection bad retry again and then game freezes. ---
### Author: ![Tacet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/tacet/32/51_2.png) [@Tacet](https://community.puzzlequest3.com/u/Tacet) #### Post date: [April 13, 2021, 5:14am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/2 "2021-04-13T05:14:14Z")
We just need to get the all elusive good handshake. ---
### Author: ![Kris11](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@Kris11](https://community.puzzlequest3.com/u/Kris11) #### Post date: [April 13, 2021, 5:19am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/3 "2021-04-13T05:19:40Z")
Same, it’s a mess! So many of these since the update. ![Screenshot_20210412-215835_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/4fc36cf82def76d54136dce6fd6d60b54a249d05.jpeg) ---
### Author: ![Salokin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salokin/32/201_2.png) [@Salokin](https://community.puzzlequest3.com/u/Salokin) #### Post date: [April 13, 2021, 5:31am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/4 "2021-04-13T05:31:55Z")
Game crashed continually on load. After uninstalling and reinstalling game, I was able to open it fully. Now just getting tons of handshake errors. ---
### Author: ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty) #### Post date: [April 21, 2021, 6:42am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/5 "2021-04-21T06:42:25Z")
Please let us know if you are still experiencing this. ---
### Author: ![Voretechx](https://avatars.discourse-cdn.com/v4/letter/v/d6d6ee/32.png) [@Voretechx](https://community.puzzlequest3.com/u/Voretechx) #### Post date: [April 21, 2021, 12:28pm UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/6 "2021-04-21T12:28:48Z")
No I have not had that error for awhile now. ---
### Author: ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty) #### Post date: [April 26, 2021, 7:20am UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/7 "2021-04-26T07:20:49Z")
Hello Vore, are you playing in a supported region? ---
### Author: ![Voretechx](https://avatars.discourse-cdn.com/v4/letter/v/d6d6ee/32.png) [@Voretechx](https://community.puzzlequest3.com/u/Voretechx) #### Post date: [April 26, 2021, 3:13pm UTC](https://community.puzzlequest3.com/t/already-reported-but-need-more-info-game-keeps-crashing/288/8 "2021-04-26T15:13:16Z")
I believe so as long as the U.S. is a supported region.