# Battle Pass Compensation is WRONG!
**URL:** https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901
**Category:** Early Access Game Feedback
**Created:** [December 10, 2021, 12:16am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901 "2021-12-10T00:16:27Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@00h00m](https://community.puzzlequest3.com/u/00h00m)
#### Post date: [December 10, 2021, 12:16am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/1 "2021-12-10T00:16:27Z")
When the changes to the Battle Pass were made you prematurely ended existing Battle Passes.
The recent (today) compensation of 1000 horns does not address loss of rewards and real-world money due to this change.
For example:
- I pay crowns to get the battle pass (real-world $10-$15)
- This unlocks the premium rewards.
- You guys change the BP and effectively cancel that purchase without refunding my crowns
- You reward me 1000 horns
- But since I have not purchased the “new” BP those horns only give me “Free Rewards” tier prizes.
You have **stolen crowns** from me and compensated with horns. This is not acceptable.
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### Author:  [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)
#### Post date: [December 10, 2021, 12:19am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/2 "2021-12-10T00:19:49Z")
I have to agree that sending 1000 Horns is not this:
> [@Update 0.39 (Patch Notes)](https://community.puzzlequest3.com/t/update-0-39-patch-notes/1867/1):
>
> **Battle Pass compensation:**
>
> The Quest Pass replaces the Battle Pass and Bounties. Rewards will be mailed for the uncompleted Battle Pass stages in the in-game mail, with double the rewards sent if you have purchased the Premium Pass+.
If there is no effort to send out the actual rewards that would have been earned, it would seem like players have a legitimate grievance case under Play Store policies.
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### Author:  [@Jeto](https://community.puzzlequest3.com/u/Jeto)
#### Post date: [December 10, 2021, 12:25am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/3 "2021-12-10T00:25:54Z")
Hey all,
The Horns that have been sent through are a separate compensation from the Battle Pass to Quest Pass compensation.
This was sent through to players as the current Quest Pass is running a shorter duration (3 weeks instead of the 4).
If you had purchased the previous Battle Pass and have yet to receive the remainder of the rewards for this, please don’t hesitate to send through a Support ticket (including your name code) and we will investigate why these haven’t made it out to you yet.
[https://puzzlequest3.zendesk.com/hc/en-us/requests/new](https://puzzlequest3.zendesk.com/hc/en-us/requests/new)
Jeto - Support Human 🧙🏻♀️
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### Author:  [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)
#### Post date: [December 10, 2021, 12:31am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/4 "2021-12-10T00:31:18Z")
> [@Jeto](#):
>
> The Horns that have been sent through are a separate compensation from the Battle Pass to Quest Pass compensation.
> This was sent through to players as the current Quest Pass is running a shorter duration (3 weeks instead of the 4).
That makes more sense then. Unfortunately the message in the game mail probably should have made specific mention of the Quest Pass:
The way that I read the wording here was specifically in reference to compensation for the **BATTLE PASS**
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### Author:  [@00h00m](https://community.puzzlequest3.com/u/00h00m)
#### Post date: [December 10, 2021, 12:32am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/5 "2021-12-10T00:32:52Z")
This is all fine and dandy, but how many people don’t come to the forum and are just being ripped off?
I also do not have any view of my previous progress to accurately know if the compensation is truly correct.
This is why charging money in an alpha-version product is bad business. You are taking **genuine life-long fans of this brand** and turning then against you with this ineptitude.
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### Author:  [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)
#### Post date: [December 10, 2021, 1:24am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/7 "2021-12-10T01:24:38Z")
> [@Jeto](#):
>
> If you had purchased the previous Battle Pass and have yet to receive the remainder of the rewards for this, please don’t hesitate to send through a Support ticket (including your name code) and we will investigate why these haven’t made it out to you yet.
Ticket in, for both Lyranica and myself, #109963.
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### Author:  [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)
#### Post date: [December 10, 2021, 1:31am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/8 "2021-12-10T01:31:31Z")
> [@Exi](#):
>
> Should I put in a ticket for these rewards that I’ve not received?
I would do so. Jeto offered to assist through a support ticket.
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### Author:  [@Jeto](https://community.puzzlequest3.com/u/Jeto)
#### Post date: [December 10, 2021, 2:39am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/9 "2021-12-10T02:39:57Z")
Just a quick update.
I’ve passed on some affected accounts already to the development team, with this information we should be able to grab all players affected by this!
Even if you haven’t submitted a ticket or any players who are currently unaware this is an issue, we should be able to get that missed compensation sent out.
Don’t have an ETA on when the fix push will go out but will check back after the weekend for an update.
Jeto - Support Human 🧙🏻♀️
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### Author:  [@Tresk](https://community.puzzlequest3.com/u/Tresk)
#### Post date: [December 10, 2021, 3:21am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/10 "2021-12-10T03:21:04Z")
> [@Jeto](#):
>
> we should be able to grab all players affected by this!
Honestly, Jeto it is everyone. The odds that not one person in game chat, discord or here has gotten the rewards, but some mythical creature who never communicates, did? Lets just say we players have better odds of getting a relic from a chest. 🤣
This is a big deal. Ignoring it all week, just to say it will get looked into after the weekend, does not look good. I’m not blaming you, personally, at all. But woof! This is not good.
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### Author:  [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)
#### Post date: [December 10, 2021, 3:40am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/11 "2021-12-10T03:40:05Z")
> [@Jeto](#):
>
> Even if you haven’t submitted a ticket or any players who are currently unaware this is an issue, we should be able to get that missed compensation sent out.
> [@Tresk](#):
>
> Honestly, Jeto it is everyone.
I would agree that this is the correct sum of all who were affected 😆
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### Author:  [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)
#### Post date: [December 10, 2021, 3:42am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/12 "2021-12-10T03:42:54Z")
> [@Tresk](#):
>
> Lets just say we players have better odds of getting a relic from a chest. 🤣
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### Author:  [@Jeto](https://community.puzzlequest3.com/u/Jeto)
#### Post date: [December 10, 2021, 3:47am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/13 "2021-12-10T03:47:34Z")
A unicorn then has been found, as I was using unaffected accounts as a comparison to confirm players’ data for those who did miss out on the mail.
This potentially was depended on the time frame of when the last Battle Pass was purchased.
Jeto - Support Human 🧙🏻♀️
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### Author:  [@Tresk](https://community.puzzlequest3.com/u/Tresk)
#### Post date: [December 10, 2021, 4:44am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/14 "2021-12-10T04:44:33Z")
edit: removing my comment because I’m unhappy with own tone. 👀 🤣
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### Author:  [@morge](https://community.puzzlequest3.com/u/morge)
#### Post date: [December 10, 2021, 6:21am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/15 "2021-12-10T06:21:17Z")
Buzz try again.
Those rewards look like the free awards. Not the ones we paid to access a d have now been denied.
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### Author:  [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)
#### Post date: [December 10, 2021, 6:32am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/16 "2021-12-10T06:32:50Z")
I can confirm that several in our kingdom have now received the Battle Pass compensation:
**EDIT** All rewards received have been the free rewards.
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### Author:  [@00h00m](https://community.puzzlequest3.com/u/00h00m)
#### Post date: [December 10, 2021, 7:20am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/17 "2021-12-10T07:20:20Z")
Came back here to add this too.
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### Author:  [@morge](https://community.puzzlequest3.com/u/morge)
#### Post date: [December 10, 2021, 7:41am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/18 "2021-12-10T07:41:23Z")
Looks like some of the stuff is invisible in the mail like the glyphs
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### Author:  [@Wokel](https://community.puzzlequest3.com/u/Wokel)
#### Post date: [December 10, 2021, 8:32am UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/19 "2021-12-10T08:32:26Z")
I received appropriate compensation. The compensation which appeared in the email was incomplete, however the compensation which I received was appropriate. Reference photos are attached:
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### Author:  [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)
#### Post date: [December 10, 2021, 2:25pm UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/20 "2021-12-10T14:25:56Z")
Can provide secondary confirmation for @Wokel .
E-mailed imagery is incorrect, but what appeared in the wallet screen is _ **mostly** _ correct.
I say mostly correct, because I am suspicious that everyone is receiving 2 Minion Glyphs instead of two random Glyphs.
Wokel received two minion Glyphs in their screenshot.
My screenshot also shows two minion Glyphs in their screenshot.
I observed Lyranica this morning also receiving two minion Glyphs from the email.
While not completely impossible to occur, it seems implausible for all three of us to receive the same two minion Glyphs from the random roll.
_If anyone else here has not already claimed their compensation email, can you please screenshot and post which two Glyphs were received from the Battle Pass compensation email?_
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### Author:  [@Marin](https://community.puzzlequest3.com/u/Marin)
#### Post date: [December 10, 2021, 3:05pm UTC](https://community.puzzlequest3.com/t/battle-pass-compensation-is-wrong/1901/21 "2021-12-10T15:05:57Z")
I can confirm I just received the correct rewards while the message was incorrect, I did end up with the correct rewards.
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