# \[Connection issue\] Unicornicopia broke PQ3

**URL:** <https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166>\
**Category:** Bug Reports\
**Created:** [December 15, 2023, 7:38am UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166 "2023-12-15T07:38:17Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kestrel](https://avatars.discourse-cdn.com/v4/letter/k/67e7ee/32.png) [@Kestrel](https://community.puzzlequest3.com/u/Kestrel)\
**Post date:** [December 15, 2023, 7:38am UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/1 "2023-12-15T07:38:17Z")

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I was curious and looked around the new adventure this morning to see what the parameters and rewards are. When i backed out to leave the game froze on Xbox.

Now, when i try to restart, i get the generic error message “failed to connect to the servers” on all devices. Please help!

My wife is sitting beside me playing just fine, so something is broken specifically with my account.

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**Author:** ![Kestrel](https://avatars.discourse-cdn.com/v4/letter/k/67e7ee/32.png) [@Kestrel](https://community.puzzlequest3.com/u/Kestrel)\
**Post date:** [December 15, 2023, 7:41am UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/2 "2023-12-15T07:41:31Z")

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Now i no longer get the error message, but the game crashes on launch on console and hangs on mobile

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**Author:** ![Kestrel](https://avatars.discourse-cdn.com/v4/letter/k/67e7ee/32.png) [@Kestrel](https://community.puzzlequest3.com/u/Kestrel)\
**Post date:** [December 15, 2023, 7:52am UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/3 "2023-12-15T07:52:57Z")

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It is working again, so maybe just a server restarted somewhere…

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**Author:** ![shmaunpq](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@shmaunpq](https://community.puzzlequest3.com/u/shmaunpq)\
**Post date:** [December 15, 2023, 11:23am UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/4 "2023-12-15T11:23:25Z")

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I feel like I get that message about once a week. Sometimes the first or second try and it works just fine, other times I wait and come back to the game in 10 minutes.

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**Author:** ![HigureTheStillWind](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/higurethestillwind/32/3149_2.png) [@HigureTheStillWind](https://community.puzzlequest3.com/u/HigureTheStillWind)\
**Post date:** [December 15, 2023, 12:09pm UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/5 "2023-12-15T12:09:18Z")

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A common issue, from time to time I get it. Sometimes it is just momentary but other times it has left me out of the game for a long time.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\
**Post date:** [December 17, 2023, 10:05pm UTC](https://community.puzzlequest3.com/t/connection-issue-unicornicopia-broke-pq3/4166/6 "2023-12-17T22:05:55Z")

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Can only take a small disconnection to our live servers for this error to appear, it is not related to the Adventure - it is a connection issue, sounds like specifically in trying to connect via Xbox Live 🤔.