# \[Contact Support\] Cannot access The Mines of Khazdhul Season Event

**URL:** <https://community.puzzlequest3.com/t/contact-support-cannot-access-the-mines-of-khazdhul-season-event/2509>\
**Category:** Bug Reports\
**Created:** [May 23, 2022, 4:35pm UTC](https://community.puzzlequest3.com/t/contact-support-cannot-access-the-mines-of-khazdhul-season-event/2509 "2022-05-23T16:35:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Area52](https://avatars.discourse-cdn.com/v4/letter/a/dec6dc/32.png) [@Area52](https://community.puzzlequest3.com/u/Area52)\
**Post date:** [May 23, 2022, 4:35pm UTC](https://community.puzzlequest3.com/t/contact-support-cannot-access-the-mines-of-khazdhul-season-event/2509/1 "2022-05-23T16:35:33Z")

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After the day reset, I cannot login to The Mines of Khazdhul Season Event, and got a black screen. I need to force quit. If I got that, I will stuck in game title screen and I need to wait for 30 minutes before I can access the game and play other game portions. But as long as I try to access Mines of Khazdhul, it becomes black screen again and I need to wait another 30 mins, so frustrating. What can I do now I almost lost 1 day without doing anything on the event  
I purchased Platinum Pass I lost 6 unfinished battle there

Update: try to uninstall and install the game - Damn forgot to check whether I got cloud save or not, after uninstall it is not save with my Apple Game Center.

Please help recover my account: AREA51\_OYWH

Thanks a lot!

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/ominousgman/32/915_2.png) [@OminousGMan](https://community.puzzlequest3.com/u/OminousGMan)\
**Post date:** [May 25, 2022, 1:17am UTC](https://community.puzzlequest3.com/t/contact-support-cannot-access-the-mines-of-khazdhul-season-event/2509/2 "2022-05-25T01:17:17Z")

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Hey @Area52

I’m very sorry to hear that your having these issues, please contact are Support Team here: [https://puzzlequest3.zendesk.com/hc/en-us/requests/new](https://puzzlequest3.zendesk.com/hc/en-us/requests/new)

They’ll be able to help you with what’s happening.

OminousGMan - Support Human 🕵️‍♂️