# \[Fixed\] Can’t access game. Different RE- error every time **URL:** \ **Category:** Bug Reports\ **Created:** [April 22, 2025, 11:43am UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420 "2025-04-22T11:43:27Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Swivel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/swivel/32/6207_2.png) [@Swivel](https://community.puzzlequest3.com/u/Swivel)\ **Post date:** [April 22, 2025, 11:43am UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/1 "2025-04-22T11:43:27Z")
@Jeto Hi Jeto. I can’t log in to the game on Playstation, either on PS5 or PS4 and the game throws up a random RE- error every time I try as shown below: ![IMG_0103](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/4/4e5e5e0ecf52c27dd76fc979c0f87884b0f567f6.jpeg) ![IMG_0102](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/0/0b2b50be2cf1c0d783c461cc924a0d57ad3324bb.jpeg) ![IMG_0101](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/d/d5aa92fc91b8c40497c2d52b04fe1399ef61dbd9.jpeg) Initially I had the game running on a PS5 and at the same time I updated the game on a PS4 and opened it after the update had installed. I got the obligatory handshake error as one would expect but when I closed the PS4 version, and then closed the PS5 version, then tried to restart the PS5 version of the game I got these errors and now continue to get them on both PS4 and PS5 having tried on several different consoles. I would normally expect RE- errors to rectify themselves after a short period of time, but it’s now been a couple of hours and it’s becoming a concern. I farm 20k+ gems a day on Khazduli Expedition so the loss in gems is frustrating. Can you check the problem on your side please? Name code: DRYASANUNSCU\_KALB ---
**Author:** ![MrMuddyPaws](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/mrmuddypaws/32/5924_2.png) [@MrMuddyPaws](https://community.puzzlequest3.com/u/MrMuddyPaws)\ **Post date:** [April 22, 2025, 12:04pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/2 "2025-04-22T12:04:54Z")
Doesn’t help your issue Swivel but in game there are server issues at the moment. ![1965d60d02e34-screenshotUrl](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/5/54f94987a4d3168ff4784f90fae67aad2b8357c2.jpeg) ---
**Author:** ![Swivel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/swivel/32/6207_2.png) [@Swivel](https://community.puzzlequest3.com/u/Swivel)\ **Post date:** [April 22, 2025, 8:01pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/3 "2025-04-22T20:01:37Z")
Thanks Muddy. Well it’s 9pm UK time and still can’t access the game so that’s 20k+ of gems and over 5k of crests I haven’t got, not to mention all the Khaz relics and I bought Gong Song too. It’s not looking promising…… ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 22, 2025, 9:18pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/4 "2025-04-22T21:18:22Z")
There is no need to tag me. I check every bug thread. Did you have a chest stored when you last played or recently send a minion off? Checking the error that seems like what is causing this issue. ---
**Author:** ![Swivel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/swivel/32/6207_2.png) [@Swivel](https://community.puzzlequest3.com/u/Swivel)\ **Post date:** [April 22, 2025, 9:25pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/5 "2025-04-22T21:25:57Z")
I had chests waiting to be opened from minion missions but hadn’t sent any minions off. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 22, 2025, 9:33pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/6 "2025-04-22T21:33:26Z")
Once one of the devs is around, they can have a look at the chest cos I think that’s the issue. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 22, 2025, 10:23pm UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/7 "2025-04-22T22:23:58Z")
@Swivel this should be fixed now, lemme know if you still have issues? ---
**Author:** ![Swivel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/swivel/32/6207_2.png) [@Swivel](https://community.puzzlequest3.com/u/Swivel)\ **Post date:** [April 23, 2025, 12:51am UTC](https://community.puzzlequest3.com/t/fixed-can-t-access-game-different-re-error-every-time/5420/8 "2025-04-23T00:51:30Z")
It looks like it’s fixed even though I lost a whole day of the adventure.