# \[Fixed\] Error: cannot access kingdom tab after TXX boss was defeated **URL:** \ **Category:** Bug Reports\ **Created:** [September 22, 2022, 3:02pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861 "2022-09-22T15:02:14Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 22, 2022, 3:02pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/1 "2022-09-22T15:02:14Z")
All our kingdom members cannot enter kingdom tab after beat TXX kingdom boss. When we try access that tab, various ERROR code pops and we have to restart the game. Name of kingdom: God of Wang ---
**Author:** ![Intelligent](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/intelligent/32/2484_2.png) [@Intelligent](https://community.puzzlequest3.com/u/Intelligent)\ **Post date:** [September 23, 2022, 3:44am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/2 "2022-09-23T03:44:21Z")
Hopefully this gets some attention. Sooner or later other kingdoms will likely have the same problem. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 23, 2022, 5:34am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/3 "2022-09-23T05:34:17Z")
Hey can you please tell me any of the error codes you’re getting? ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 23, 2022, 9:18am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/4 "2022-09-23T09:18:08Z")
I tried several times and all ERROR codes are different. These are error message: The game experienced an error. Please retry. Or use this code for reference: 1st try: RE-JKPBPT9Z 2nd try: RE-MSP6A2J7 3rd try: RE-HFD4JHHK 4th try: RE-SHHGMVNM ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 25, 2022, 4:26am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/5 "2022-09-25T04:26:55Z")
Two day passed and we’re still blocked by everchanging error code. Thousands of gems and kingdom bazaar deals are disappearing every day. Hope this will be fixed asap. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [September 25, 2022, 6:40pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/6 "2022-09-25T18:40:36Z")
I just don’t have words to describe how bad this looks from a customer standpoint. edit: @Hagane , so you guys have no access to your Bazaar, Defense fights, etc. none of it? ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 25, 2022, 11:29pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/7 "2022-09-25T23:29:07Z")
Right. Anything must be access from kingdom tab was unreachable atm. ---
**Author:** ![Gii](https://avatars.discourse-cdn.com/v4/letter/g/97f17d/32.png) [@Gii](https://community.puzzlequest3.com/u/Gii)\ **Post date:** [September 26, 2022, 12:59pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/8 "2022-09-26T12:59:54Z")
Is it even being fixed? ---
**Author:** ![shmaunpq](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@shmaunpq](https://community.puzzlequest3.com/u/shmaunpq)\ **Post date:** [September 26, 2022, 4:03pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/9 "2022-09-26T16:03:48Z")
I would say not until at least Thursday Australian time. > [@A busy (and short!) month at Infinity Plus Two](https://community.puzzlequest3.com/t/a-busy-and-short-month-at-infinity-plus-two/2856): > > Hi Adventurers, We have a very busy and short month here at Infinity Plus Two, so we want to give you more details about when we will be away. Here is a list of the dates the office will be closed due to holidays, dates are in Australian time: 22 - 27 September 5 October 8 - 11 October 15 - 18 October 1 November You may have noticed the first long weekend is this weekend coming up, and it is a very long one. To break this up a little and reduce waiting times we will be answering any acco… ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 27, 2022, 1:44am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/10 "2022-09-27T01:44:08Z")
Since this bug lasts too long and we’re unable to maintain our bazaar/boss for almost a whole week, we have to ask for proper compensation such as set our bazaar back to TXX, some gems, and kingdom boss rewards. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 28, 2022, 1:49am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/11 "2022-09-28T01:49:26Z")
I’ve replied to the tickets about the issue. It should be fixed already, I was only able to reply to you today though sorry. Just need confirmation from you then we will sort out compensation. Please make sure you reply to your support ticket as we will handle compensation for all your affected Kingdom members through the existing tickets - no need for others to write new ones in. ---
**Author:** ![Gii](https://avatars.discourse-cdn.com/v4/letter/g/97f17d/32.png) [@Gii](https://community.puzzlequest3.com/u/Gii)\ **Post date:** [September 28, 2022, 2:04am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/12 "2022-09-28T02:04:43Z")
I am still experiencing the issue. As I have not submitted a ticket and has not received your reply, is it necessary for me to reinstall the game in order access the Kingdom tab? Or is there anything I should do? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 28, 2022, 3:48am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/13 "2022-09-28T03:48:55Z")
Ah bugger. I’ve let the dev working on it know. You don’t need to do anything for now, if that changes I’ll let you know. I’m sorry this is still ongoing. ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 28, 2022, 5:29am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/14 "2022-09-28T05:29:00Z")
Confirmed we can access kingdom tab now. Kingdom boss stay at TXX and bazaar dropped to TXV. We will try beat TXX once again to confirm bug was completely fixed or not. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 28, 2022, 6:34am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/15 "2022-09-28T06:34:56Z")
Please let me know how you go. We’ll be organising compensation to go out to all your Kingdom members tomorrow. ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [September 28, 2022, 11:00pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/16 "2022-09-28T23:00:01Z")
Kingdom is accessible after boss was down. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 29, 2022, 6:43am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/17 "2022-09-29T06:43:45Z")
Sorry, I’ll need to send the compensation out tomorrow as I’ve run out of time today. I will prioritise it when I start work tomorrow! ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [September 30, 2022, 5:49am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/18 "2022-09-30T05:49:19Z")
Update! So, this is actually the largest compensation we’ve done with items with random elements that isn’t global compensation. Unfortunately that means that we’ve found an issue in our support tool with some of the new features we implemented regarding randomness. I’m hoping this will be fixed early next week so that’s when we’ll send the compensation as I feel like it’s better to get the truly random rewards rather than me sending all 30 members the same items, which might benefit some members and be not great for others depending on their progression. We’ll be sending 6 days worth of Kingdom Defense Tier XX rewards + appropriate awarding of Gold/Silver rewards. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [October 4, 2022, 12:29am UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/19 "2022-10-04T00:29:13Z")
Hey everyone, Just jumping in here as I am currently testing this mail to make sure it will go out without causing any issues, but wanted to give an update in the meantime as it has been a couple of days (incl. a weekend). Apologies for the delay on getting these rewards out. ---
**Author:** ![Egara](https://avatars.discourse-cdn.com/v4/letter/e/dc4da7/32.png) [@Egara](https://community.puzzlequest3.com/u/Egara)\ **Post date:** [October 4, 2022, 4:00pm UTC](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861/20 "2022-10-04T16:00:15Z")
Hi @Jeto and @Kafka Today we faced the problem that we cannot collect dragon defense rewards from a tier XI dragon in our kingdom Einjarher. I openened a separate bug repirt for this. Maybe your solution caused another problem? [Next page](https://community.puzzlequest3.com/t/fixed-error-cannot-access-kingdom-tab-after-txx-boss-was-defeated/2861.md?page=2)