# \[Fixed\] No skins took gems **URL:** \ **Category:** Bug Reports\ **Created:** [April 10, 2025, 12:12am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391 "2025-04-10T00:12:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![daddy5003](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/daddy5003/32/5941_2.png) [@daddy5003](https://community.puzzlequest3.com/u/daddy5003)\ **Post date:** [April 10, 2025, 12:12am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/1 "2025-04-10T00:12:59Z")
Bought bezerker birthday cake skin for 2k gems. Got no skin, but lost gems . Forgot to save error code. I am pretty sure it took my 2k gems. I honestly didn’t remember my gem count prior to buying. ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/b/b23df0fd5d1bbddc7280603072a34c2ec77bfcfd.jpeg) ---
**Author:** ![Lyrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/lyrian/32/17_2.png) [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)\ **Post date:** [April 10, 2025, 12:20am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/2 "2025-04-10T00:20:15Z")
I’ve got a kingdom member telling me the same currently. Working on getting info from them. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:21am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/3 "2025-04-10T00:21:24Z")
Just to confirm: - You got an error, when? Right after purchasing, when you tapped to purchase etc? - Was it an RE error or string of text error? @daddy5003 I can see in your logs it has removed the gems, ticked down that one of the 7 skins has been purchase, but something is weird with the code where it would normally show +X skin being rewarded. And in your log though it looks like the Assassin was selected - but I could be reading it totally wrong as it looks different to normal. Passed that all onto the team - just awaiting info on what the error was ---
**Author:** ![Lyrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/lyrian/32/17_2.png) [@Lyrian](https://community.puzzlequest3.com/u/Lyrian)\ **Post date:** [April 10, 2025, 12:25am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/4 "2025-04-10T00:25:38Z")
From the kingdom member, - They were attempting to buy the Berserker birthday skin - They didn’t write down the error code or remember if it was a RE or CE code - They are playing on Android ---
**Author:** ![daddy5003](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/daddy5003/32/5941_2.png) [@daddy5003](https://community.puzzlequest3.com/u/daddy5003)\ **Post date:** [April 10, 2025, 12:33am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/5 "2025-04-10T00:33:25Z")
I can purchase again Jeto. I don’t want waste the gems though lol. I was only trying to buy the bezerker skin as he is my fave hero. Let me know if you want me to try again? I can screen shot the code then. I just remember an error code popped. ---
**Author:** ![daddy5003](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/daddy5003/32/5941_2.png) [@daddy5003](https://community.puzzlequest3.com/u/daddy5003)\ **Post date:** [April 10, 2025, 12:39am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/6 "2025-04-10T00:39:30Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/f/f956c7a2fbe3748401080897af9f8b76e5329b31.jpeg) I’m down 4k gems, and I just want the bezerker skin. Please reimburse the 2k I spent to get code. Pretty please with a cherry on top? ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/1/115f9247a2beded1464e3b1c341abda780eaae36.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:42am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/7 "2025-04-10T00:42:17Z")
I was about to say, no one needs to spend Gems, to trigger an error - it was only if someone had an error they could share already. Should make it very clear, I will never ask anyone to spend resources to test something and if I do, in the same message, I will make it clear that I will send you the resource first. ---
**Author:** ![Opal](https://avatars.discourse-cdn.com/v4/letter/o/b3f665/32.png) [@Opal](https://community.puzzlequest3.com/u/Opal)\ **Post date:** [April 10, 2025, 12:43am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/8 "2025-04-10T00:43:06Z")
I have the exact same issues as the OP. Attempted to buy the shaman skin twice. Both times it took the 2k gems and gave me a code error the same as Daddy5003 has posted (except for shaman). ![Screenshot 2025-04-10 103902](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/3/3ad67efd1d7fb50c7864bab48e713b45c59ed09b.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:43am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/9 "2025-04-10T00:43:22Z")
The team is investigating, should have enough information now to get a fix sorted. It will affect all the Birthday Cake skins. ---
**Author:** ![daddy5003](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/daddy5003/32/5941_2.png) [@daddy5003](https://community.puzzlequest3.com/u/daddy5003)\ **Post date:** [April 10, 2025, 12:44am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/10 "2025-04-10T00:44:10Z")
Ty, appreciated Jeto. My apologies on the second buy. Just wanted to help u help us. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:50am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/11 "2025-04-10T00:50:46Z")
~~I am waiting to hear back from the team on if a fix will revert the purchase, as in send back the Gems or if it will send you the skin.~~ The fix will **refund the Gems spent** and reset the purchases, so once it has been resolved you will then be able to purchase the Skins. Fix would need to come first, then a push to revert and refund the Gems spent. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 10, 2025, 12:51am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/12 "2025-04-10T00:51:50Z")
I also got this took gems no skin heres the error ![Screenshot_20250409-205017](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/c/c97f1ee3efc9797dcd75452c8f1f96a36c033968.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:54am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/13 "2025-04-10T00:54:08Z")
Thanks! No further information or screenshots are needed now. ---
**Author:** ![Tribaldemon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/tribaldemon/32/6127_2.png) [@Tribaldemon](https://community.puzzlequest3.com/u/Tribaldemon)\ **Post date:** [April 10, 2025, 12:52am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/14 "2025-04-10T00:52:37Z")
I just a short while ago tried to buy the birthday skin for my mercenary. I did not get the skin, however i am out 2000 gems. Member name Tribaldemon78 on playstation 5.. edit… just read responses to others. Thank you . ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 10, 2025, 2:57am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/15 "2025-04-10T02:57:41Z")
Can you update us when that’s fixed, thanks. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 10, 2025, 2:58am UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/16 "2025-04-10T02:58:22Z")
The refund mail should be sent out shortly after everyone gets the fix! ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 10, 2025, 5:25pm UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/17 "2025-04-10T17:25:32Z")
Skins are working now if anyone wants to buy them. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 10, 2025, 6:54pm UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/18 "2025-04-10T18:54:31Z")
> [@KenpoKid69](#): > > Skins are working now if anyone wants to buy them Refunds weren’t sent out yet right? I did not recieve yet if so. ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 10, 2025, 7:03pm UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/19 "2025-04-10T19:03:33Z")
Jeto said refunds would be after it was fixed. So you’ll probably get it tonight. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 10, 2025, 7:04pm UTC](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391/20 "2025-04-10T19:04:21Z")
Fasho just making sure i didnt get shafted lol [Next page](https://community.puzzlequest3.com/t/fixed-no-skins-took-gems/5391.md?page=2)