# \[FIXED\] Total Kingdom Crests Earned Week to Date are Significantly Understated **URL:** \ **Category:** Early Access Bug Reports\ **Created:** [July 31, 2021, 1:53am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175 "2021-07-31T01:53:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [July 31, 2021, 1:53am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/1 "2021-07-31T01:53:39Z")
**What were you expecting to happen, and what actually happened** Total Kingdom Crests earned are summed and displayed on the Kingdom page: ![Screenshot_20210730-184045_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/c831850cd860a47acd7aa7d4bf6b221b6a85d19e.jpeg) This total should equal the sum of individual kingdom memebers’ crests earned. In this instance the total Crests reported to be earned for Kingdom rewards is 6,650. However, when you add up all the Crests earned by individual members the total is 7,780: ![ZomboDroid 30072021184545](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/26ec6b999b8dae7093b3f6ee223d22efb866aa93.jpeg) I have observed lag in tabulations before of individual members and occasionally there are instances of unreported but earned Crests, however this is the most significant discrepancy I’ve seen to date of total crests earned by kingdom. If this discrepency persists, it is highly likely that kingdom rewards will be unrewarded even though earned. **How often does this happen? When did it begin happening?** I don’t know. **Steps to make it happen again** See above. ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [July 31, 2021, 12:45pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/2 "2021-07-31T12:45:58Z")
Current Kingdom total: 7,550 Total Sum of all Members: 8,680 Difference: 1,130 Consistent with difference first reported: 8860 - 7750 = 1130 ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 1, 2021, 12:14pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/3 "2021-08-01T12:14:37Z")
Current Kingdom total: 9,380 Total Sum of all Members: 10,510 Difference: 1,130 Given the consistent difference, it would appear that it was a gap in data collection that occurred at a given date (I believe it was Wed-Thur) ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 2, 2021, 3:31pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/4 "2021-08-02T15:31:42Z")
Final update Current listed Kingdom total (11,180): ![Screenshot_20210802-082755_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/93a1d3adbbb7ab23130272e322b2565109b85280.jpeg) Total actual sum of all members (12,310): ![20210802_082449](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/33e356995310eec2bd0c1b1a9c1876aaea773b5c.jpeg) ![20210802_082524](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/55a666e4e7cd0b674e2dc5a0c2daeb8a648f69e7.jpeg) ![20210802_082556](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/827b8765d46205251c9ca46f0dffab5fd66e24af.jpeg) Difference: 1,130 Submitting a ticket on behalf of all members for lost currency as it is unlikely that we will hit 12k with this error. ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 3, 2021, 3:45am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/5 "2021-08-03T03:45:16Z")
Great start to the week. We have 860 by all members but the Weekly Count shows 580. Working great! ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 3, 2021, 3:46pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/6 "2021-08-03T15:46:16Z")
New week same problem: ![Screenshot_20210803-084040_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/3370eac7092ba39fa1f4c68f34998a43473f7bd8.jpeg) Actual sum from all players: 1,930 ![Screenshot_20210803-084108_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/97e3e1ac6a7bd116819218f9f42318a543c19fb6.jpeg) ![Screenshot_20210803-084129_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/3ae11c6d4d9e25959d3e343eeb54461fb610ae33.jpeg) ![Screenshot_20210803-084149_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/95b2f3257810aee98119f7f0bd1b586f5bbc6095.jpeg) Continuing to shout into the black hole! ---
**Author:** ![Tresk](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Tresk](https://community.puzzlequest3.com/u/Tresk)\ **Post date:** [August 3, 2021, 6:56pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/7 "2021-08-03T18:56:42Z")
Hmmm I just checked ours. Ours is short by 840! I’m going to watch it as the week goes on to see if that number holds. ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 3, 2021, 7:44pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/8 "2021-08-03T19:44:18Z")
Further detail to add if this ever gets noticed: We are currently listed at 980 Crests with the following upcoming reward: ![Screenshot_20210803-123849_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/f703e184201ab9d19e43ea237bd37240026bacb7.jpeg) However, we received this almost 12 hours ago: ![Screenshot_20210803-123911_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/ddd4885fc4319fc53a4ea48dd81ce9c16ea783eb.jpeg) So “behind the scenes” the count is apparently more accurate, but not entirely accurate or we would have received our 12k Ruby Key reward from last week. ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 3, 2021, 7:54pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/9 "2021-08-03T19:54:20Z")
Another update because it’s hilariously absurd now; we just lost 30 Crests! Maybe we get a special reward if we go to negative Crests. ![Screenshot_20210803-125343_Puzzle Quest 3](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/872910557d7fb8915782af8ba15b172da6d0fb2d.jpeg) ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 4, 2021, 9:38am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/10 "2021-08-04T09:38:34Z")
> [@Version 0.36 is somehow more unplayable than 0.35](https://community.puzzlequest3.com/t/version-0-36-is-somehow-more-unplayable-than-0-35/1163/13): > > Hey! I shared this in the main .36 announcement thread, but wanted to post in here too. We are collecting all your feedback regularly and looking into player bug reports. While we aren’t posting a response in every thread that pops up, or every day, please know that we are actively checking the forums and passing on what is being discussed. Jeto - Support Human woman_mage:t2 Why wouldn’t you want to take the time to address something like this? Are you just passing this on? How would I know? ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 4, 2021, 11:02am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/11 "2021-08-04T11:02:40Z")
Current Weekly Kingdom Crest Total: 2,540 Current Sum of all players: 3,850 Variance: 1,310 ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 5, 2021, 3:25am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/12 "2021-08-05T03:25:43Z")
Current Weekly Kingdom Crest Total Shown: 3,800 Current Sum of all players: 5,110 Variance: 1,310 Still no response here nor to the ticket that I submitted about last week’s shortfall. 🥱 ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [August 5, 2021, 5:03am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/13 "2021-08-05T05:03:47Z")
Hey! This has been escalated with the development team for further investigation. The data should be updating regularly (once per minute). But as mentioned the development team is looking into this. We apologies for the delays in responding in the forums at the moment, the team is working on getting on top of Forum Bug Reports (and feedback) and updating players where possible. Although while we do not respond to every thread, we strive to respond to threads that require a response or update. Jeto - Support Human 🧙🏻‍♀️ ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 5, 2021, 12:21pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/14 "2021-08-05T12:21:48Z")
It’s good to see some responses finally. Regarding this issue I still have an outstanding Ticket that was submitted August 2nd; Ticket #105290, no response to date. Every member of my kingdom missed out on Ruby Key reward due to this issue and is likely to miss out on it again this week. Many players spent gems to hit Crest totals to reach the kingdom reward as advertised. ---
**Author:** ![Tresk](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Tresk](https://community.puzzlequest3.com/u/Tresk)\ **Post date:** [August 5, 2021, 2:07pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/15 "2021-08-05T14:07:50Z")
Just an update for the experience in my guild. I’ve checked every morning since the weekly reset and we have been shorted exactly 840, each day. The fact that our number has been static and Sibelios number is fluctuating, might mean there are multiple issues in play here. ---
**Author:** ![Marin](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Marin](https://community.puzzlequest3.com/u/Marin)\ **Post date:** [August 5, 2021, 3:41pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/16 "2021-08-05T15:41:21Z")
My kingdom has had a varying degree of mismatch. Lower than both of yours but between 30 and 120 crests ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [August 5, 2021, 10:55pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/17 "2021-08-05T22:55:25Z")
@Tresk with yours being static are you able to also share some screenshots too? ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 5, 2021, 11:54pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/18 "2021-08-05T23:54:49Z")
Current Weekly Kingdom Crest Total Shown: 5,060 Current Sum of all players: 6,370 Variance: 1,310 The variance seems to have settle at 1,310 which suggests that this is happening at the beginning of the week (for what reason I don’t know). It was suggested by some that it could be the result of Bounties being completed on one day (let’s say the last day of the game week) and then being turned in on the first day of the new game week, after weekly reset. I have no clue if this is what is happening, but the discrepency seems to be too big for that to be the issue and the fact that at one point the total was moving down suggests it is something else. ---
**Author:** ![Tresk](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Tresk](https://community.puzzlequest3.com/u/Tresk)\ **Post date:** [August 6, 2021, 11:39am UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/19 "2021-08-06T11:39:58Z")
@Jeto At this moment in time, our deficit is now 1350. No longer static. It appears that people a currently, actively working on tasks, so I cannot get accurate screen shots atm. (Numbers are changing between shots haha) I will make an another attempt in a few hours. ---
**Author:** ![Sibelios](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/sibelios/32/2836_2.png) [@Sibelios](https://community.puzzlequest3.com/u/Sibelios)\ **Post date:** [August 6, 2021, 10:10pm UTC](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175/20 "2021-08-06T22:10:16Z")
Current Weekly Kingdom Crest Total: 6,950 Current sum of all players: 8,260 Variance: 1,310 [Next page](https://community.puzzlequest3.com/t/fixed-total-kingdom-crests-earned-week-to-date-are-significantly-understated/1175.md?page=2)