# \[Investigating\] Game crashing when activating ultimate gems **URL:** \ **Category:** Bug Reports\ **Created:** [March 26, 2024, 7:08pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461 "2024-03-26T19:08:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 26, 2024, 7:08pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/1 "2024-03-26T19:08:51Z")
Game crashes alot when activating characters ultimate gems ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [March 26, 2024, 7:32pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/2 "2024-03-26T19:32:33Z")
Heard another PS5 player (JoshRyan2406) mention this whenever he used Mercenary’s greed gems. Crashed his game. I recommended he uninstall, rebuild database, and reinstall. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 26, 2024, 7:49pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/3 "2024-03-26T19:49:20Z")
I think its only with gems that need to be activated i.e necro, merc ect. Its crashing about once per 10 activations or so ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [March 27, 2024, 3:35am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/4 "2024-03-27T03:35:41Z")
If anyone could share a video, that would be excellent - haven’t been able to reproduce this one so far ---
**Author:** ![Dipo55](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/dipo55/32/4897_2.png) [@Dipo55](https://community.puzzlequest3.com/u/Dipo55)\ **Post date:** [March 27, 2024, 11:02am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/5 "2024-03-27T11:02:35Z")
Same problem here PS 5 crashes after activation a special gem. I will re-instal as suggested. ---
**Author:** ![Dipo55](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/dipo55/32/4897_2.png) [@Dipo55](https://community.puzzlequest3.com/u/Dipo55)\ **Post date:** [March 27, 2024, 12:16pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/6 "2024-03-27T12:16:07Z")
It seems to work like a charm. Thx for the solution. Btw a great feature when it does crash, it started exactly were I left of. have great day. ---
**Author:** ![Santandrix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/santandrix/32/3979_2.png) [@Santandrix](https://community.puzzlequest3.com/u/Santandrix)\ **Post date:** [March 27, 2024, 2:13pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/7 "2024-03-27T14:13:04Z")
My game crashes all the time. Twice during the same dragon fight when clolicking on the treasure gems. Also a handful of times during coop dingeons. I’ll try to reunstall the gams and see if that works ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 27, 2024, 7:11pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/8 "2024-03-27T19:11:04Z")
@Jeto [https://youtube.com/clip/UgkxetrT0-52F0SSmP\_Puzl0v32wkMuk2Lap?si=i8cgMht8gDmxdrIb](https://youtube.com/clip/UgkxetrT0-52F0SSmP_Puzl0v32wkMuk2Lap?si=i8cgMht8gDmxdrIb) ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 27, 2024, 7:15pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/9 "2024-03-27T19:15:08Z")
Sorry its a bit long i had to stream in order to get a clip and it was acting weird…crash is at very end of clip ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [March 27, 2024, 7:57pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/10 "2024-03-27T19:57:36Z")
For everyone this is affecting, do me a favor. Try going into the settings and then display and then post what graphics mode you’re using. Also if you’re not using Performance mode, try switching to it, as its much easier on the playstation IMO and you really won’t notice a drop in visual quality if you do. See if that fixes the issue? ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 28, 2024, 1:41am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/11 "2024-03-28T01:41:04Z")
@KenpoKid69 i have tested both settings it dont make a difference and after crashing on performance… settings auto put it back to quality ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [March 28, 2024, 2:37am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/12 "2024-03-28T02:37:53Z")
Yeah, I had this happen tonight on performance mode with a Necromancer on the PS4. Haven’t had it happen yet (at least not that I’m aware of) when doing auto-play though, oddly enough. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [March 28, 2024, 5:09am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/13 "2024-03-28T05:09:56Z")
Yea it happens on auto for me too…At least its not frequent for you like it is me. It is very frusterating crashing mulitiple times during kingdom defense…and making just playing in general tedious with lots of reconnects due to crashing been trying to avoid using ultimates. 😰😡 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\ **Post date:** [March 28, 2024, 5:36am UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/14 "2024-03-28T05:36:04Z")
Hey all, A fix for this will be in the hot fix we’re currently testing. We hope to have the hotfix rolled out in the next week or so. Thank you so much for your patience while we’ve been working on the fix and now the testing. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 2, 2024, 7:29pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/15 "2024-04-02T19:29:25Z")
@Jeto and @Kafka this issue has not been fixed i am still crashing…i have noticed it happens less when i activate them slowly but if i hurry and activate 1 after another quickly it crashes much more often ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 2, 2024, 8:34pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/16 "2024-04-02T20:34:09Z")
That would be because the hotfix has yet to release ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 2, 2024, 8:36pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/17 "2024-04-02T20:36:17Z")
I recommend turning on autoplay for the time being for activating ultimate gems (and then turn back off) till the patch drops, as it won’t crash your game like it will if you activate them manually. ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 2, 2024, 8:57pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/18 "2024-04-02T20:57:52Z")
Ahh ok thought it was already live sorry about that ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 2, 2024, 9:05pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/19 "2024-04-02T21:05:31Z")
Yes kenpo i usually auto everything that lets me… Not k.d and p.v.p which is where i crash most ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 2, 2024, 9:12pm UTC](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461/20 "2024-04-02T21:12:14Z")
What if you use spells to trigger them like Icestorm or Harpoon Shot, that would also prevent the crashing. Harpoon Shot is a great spell for PVP. Icestorm is a great spell for KD. [Next page](https://community.puzzlequest3.com/t/investigating-game-crashing-when-activating-ultimate-gems/4461.md?page=2)