# \[Investigating\] Game freeze on cave worms **URL:** \ **Category:** Bug Reports\ **Created:** [September 4, 2022, 4:12am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795 "2022-09-04T04:12:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Faye](https://avatars.discourse-cdn.com/v4/letter/f/13edae/32.png) [@Faye](https://community.puzzlequest3.com/u/Faye)\ **Post date:** [September 4, 2022, 4:12am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/1 "2022-09-04T04:12:09Z")
I am playing on steam with a Windows laptop. When I replay the story in season 1.1 archive, if a battle starts with a cave worm, the game freezes with high probability (but not every time). Restarting the game fixes the problem. This happens to me several times a day and I never had the same freeze on any other battles. ---
**Author:** ![Morgana](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@Morgana](https://community.puzzlequest3.com/u/Morgana)\ **Post date:** [September 5, 2022, 11:29am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/2 "2022-09-05T11:29:22Z")
Wanted to add to this thread, my game keeps freezing too. Playing on Windows 10 - PC, the game freezes up as soon as the combat screen loads. This is happening occasionally so far when I load the normal main quest story battles. The layout of the board with gems is normal and I have mouse pointer and movement, but it’s impossible to interact with the gems or anything else. I have to force close the game and restart. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [September 5, 2022, 11:46pm UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/3 "2022-09-05T23:46:13Z")
Hey all, Is this in a particular battle mode within the Season? Such as replaying the story, Skirmish or Dungeon I also posted in this thread in case it was missed: > [@\[Investigating\] Unable to Interact with Battle](https://community.puzzlequest3.com/t/more-information-please-unable-to-interact-with-battle/2211/17): > > Hey all, For those (on PC) who have experienced the following; Soft locking after encountering a Cave Worm Soft locking after mass Gem explosion Soft locking at the start of a battle (not against a cave worm) Could you please send through a ticket the next time this occurs and attach your player.log file You can find it in the %appdata%/../LocalLow/505 Games/Puzzle Quest 3/ directory. Please don’t forget to include your name code! I haven’t been able to reproduce this issue so far the past… ---
**Author:** ![Morgana](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@Morgana](https://community.puzzlequest3.com/u/Morgana)\ **Post date:** [September 7, 2022, 11:56pm UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/4 "2022-09-07T23:56:24Z")
My game just locked up at the start of battle with my mercenary, normal main story quest battle. I just spent 20 minutes trying to find a way to submit a ticket in game or find a contact email or form to be able to do this but every route available takes me back to these forums. It’s 2 am and I really don’t want to deal with this anymore., so my user ID is below. I have no idea how to send you the log, but I copied it and saved it on my desktop. If you let me know how to send it, I’ll do it at some point tomorrow. - user ID is MORGANABLUE\_OUJI ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [September 8, 2022, 12:04am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/5 "2022-09-08T00:04:48Z")
Hey @Morgana You can submit a ticket through our Help Centre wesbite [here](https://puzzlequest3.zendesk.com/hc/en-us) or alternatively I have shared below a direct link to submit technical issues. [https://puzzlequest3.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://puzzlequest3.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) This will allow you to attach your `player.log` and send it through! ---
**Author:** ![Intelligent](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/intelligent/32/2484_2.png) [@Intelligent](https://community.puzzlequest3.com/u/Intelligent)\ **Post date:** [September 8, 2022, 3:50am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/6 "2022-09-08T03:50:39Z")
Hey @Jeto on that form the link to the known issues is for gems of war. ![form](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/5/59c2716cf59ac1b31fc71fd31dc353c70ba4e3f6.png) i.e. [https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues](https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues) instead of [https://puzzlequest3.zendesk.com/hc/en-us/sections/360000396596-Known-Issues-and-Bugs](https://puzzlequest3.zendesk.com/hc/en-us/sections/360000396596-Known-Issues-and-Bugs) ---
**Author:** ![Morgana](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@Morgana](https://community.puzzlequest3.com/u/Morgana)\ **Post date:** [September 8, 2022, 10:45am UTC](https://community.puzzlequest3.com/t/investigating-game-freeze-on-cave-worms/2795/7 "2022-09-08T10:45:31Z")
@Jeto thank you very much, I’ll submit the log @Intelligent thanks to you too for the correct link 🙂