# \[MORE INFO NEEDED\] Bad Handshake Error **URL:** \ **Category:** Early Access Bug Reports\ **Created:** [April 13, 2021, 6:03am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290 "2021-04-13T06:03:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![EliteMasterEric](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/elitemastereric/32/33_2.png) [@EliteMasterEric](https://community.puzzlequest3.com/u/EliteMasterEric)\ **Post date:** [April 13, 2021, 6:03am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/1 "2021-04-13T06:03:04Z")
I am experiencing “Bad Handshake” errors almost constantly, to the point where it is impossible to finish any battles at all. ---
**Author:** ![Sphynx4D](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@Sphynx4D](https://community.puzzlequest3.com/u/Sphynx4D)\ **Post date:** [April 13, 2021, 9:02am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/2 "2021-04-13T09:02:08Z")
Just got a “Bad Handshake” while typing into global chat. Game client rebooted, and I was able to continue typing in the global chat. Minutes later getting bad handshakes when looking at new minion, opening chest(didn’t loose chest, it went to empty slot), while looking at new gear. ---
**Author:** ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty)\ **Post date:** [April 21, 2021, 6:41am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/3 "2021-04-21T06:41:28Z")
Are you still experiencing these, or have they largely resolved at this point in time? Also, are you playing in our supported regions? If not, this can contribute to this error. ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [April 21, 2021, 6:44am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/4 "2021-04-21T06:44:21Z")
Still encounter it occasionally, mostly happens during a dungeon run or chat. I’m not in supported regions. ---
**Author:** ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty)\ **Post date:** [April 21, 2021, 7:09am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/5 "2021-04-21T07:09:02Z")
Thanks for replying and letting us know. Unfortunately this is common in an unsupported region, so we can’t help further. ---
**Author:** ![Actreal](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/actreal/32/14_2.png) [@Actreal](https://community.puzzlequest3.com/u/Actreal)\ **Post date:** [April 21, 2021, 7:43am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/6 "2021-04-21T07:43:06Z")
Had a couple last night, although this is much less frequent than last week. Pretty sure Australia is a supported area. ---
**Author:** ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty)\ **Post date:** [April 21, 2021, 8:04am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/7 "2021-04-21T08:04:49Z")
We had a few server issues last night that have been resolved, so that is a separate issue to bad handshakes that were occuring last week and are persistent every day. ---
**Author:** ![Hagane](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/hagane/32/156_2.png) [@Hagane](https://community.puzzlequest3.com/u/Hagane)\ **Post date:** [April 21, 2021, 8:06am UTC](https://community.puzzlequest3.com/t/more-info-needed-bad-handshake-error/290/8 "2021-04-21T08:06:09Z")
Oh, glad to know that. Haven’t encounter this bug today. It happened several times yesterday.