# \[Name code needed\] Frozen gameplay

**URL:** <https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323>\
**Category:** Bug Reports\
**Created:** [February 5, 2024, 9:52pm UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323 "2024-02-05T21:52:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Pkrgrl72](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/pkrgrl72/32/4711_2.png) [@Pkrgrl72](https://community.puzzlequest3.com/u/Pkrgrl72)\
**Post date:** [February 5, 2024, 9:52pm UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/1 "2024-02-05T21:52:03Z")

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So I had just won my battl in the Siege for today, 01/05/2024, around 4:40 PM EST, when my game just froze. I could move my wheel around, but nothing happened no matter what i clicked on. I ended up restaerting my game, and lost the points, marks and turn for that game. I purchased extras, and lost the extra turn…so yeah!

 ![20240205_155331](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/e/e4dce312a874ca4eb3c04ede5c8d8744813f20b3.jpeg)  
This a video of what happened, kind of funny that giant ice ogre flat on his face!

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\
**Post date:** [February 7, 2024, 6:44am UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/2 "2024-02-07T06:44:59Z")

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I’m sorry that happened!

Can you please tell me your namecode?  
You can find it in the in game settings, it will be your First Hero name with an underscore and 4 random letters/numbers.

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**Author:** ![Pkrgrl72](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/pkrgrl72/32/4711_2.png) [@Pkrgrl72](https://community.puzzlequest3.com/u/Pkrgrl72)\
**Post date:** [February 8, 2024, 6:32pm UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/3 "2024-02-08T18:32:01Z")

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PKRGRL72\_KNOW is my name code.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\
**Post date:** [February 9, 2024, 1:17am UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/4 "2024-02-09T01:17:44Z")

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As for this one @Pkrgrl72 I’ll send you some compensation for this locked battle shortly, to your inbox.

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**Author:** ![Pkrgrl72](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/pkrgrl72/32/4711_2.png) [@Pkrgrl72](https://community.puzzlequest3.com/u/Pkrgrl72)\
**Post date:** [February 9, 2024, 1:18am UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/5 "2024-02-09T01:18:52Z")

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Th a nks so much! I really appreciate it.

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**Author:** ![Pkrgrl72](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/pkrgrl72/32/4711_2.png) [@Pkrgrl72](https://community.puzzlequest3.com/u/Pkrgrl72)\
**Post date:** [February 9, 2024, 5:44pm UTC](https://community.puzzlequest3.com/t/name-code-needed-frozen-gameplay/4323/6 "2024-02-09T17:44:28Z")

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Did you happen to see my msg about resetting my extra energy so i can rebuy? Is that even possible?