# \[no bug\] Missing reward from mail **URL:** \ **Category:** Support\ **Created:** [April 22, 2026, 8:30am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721 "2026-04-22T08:30:54Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Taf420](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/taf420/32/4451_2.png) [@Taf420](https://community.puzzlequest3.com/u/Taf420)\ **Post date:** [April 22, 2026, 8:30am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/1 "2026-04-22T08:30:54Z")
Hi jeto can please look at my account TAF420\_CCQX I’ve checked my mail yesterday and today and I’ve not recieved my 1000 gems for end of season leaderboard and I’ve also not recieved the rewards from the piggy bank, thanks, I tend to save all my mail and currently have 14 days worth of mail, not sure if that caused the problem as I know many people save mail to open in bulk ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 22, 2026, 11:07pm UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/2 "2026-04-22T23:07:35Z")
> [@Taf420](#): > > checked my mail yesterday and today and I’ve not recieved my Mail can expire. If you leave it for too long, it will disappear. Is the mail you are missing from older than the current 14 days worth of mail you have sitting there? ---
**Author:** ![Kushcloudz1clips](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kushcloudz1clips/32/6113_2.png) [@Kushcloudz1clips](https://community.puzzlequest3.com/u/Kushcloudz1clips)\ **Post date:** [April 22, 2026, 11:10pm UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/3 "2026-04-22T23:10:50Z")
> [@Taf420](#): > > 1000 gems for end of season leaderboard and I’ve also not recieved the rewards from the piggy bank, thanks, ? ? Expired…The season just ended and he didnt recieve his end of season stuff 1000 gems for 1st place and his final maxed out piggy bank. ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 22, 2026, 11:23pm UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/4 "2026-04-22T23:23:53Z")
Taf is referring to the “Wedding Crasher” season that just wrapped up, not any older mail. I just received mine yesterday—two separate messages: 1) Season has ended: The Wedding Crasher and 2) Kingdom Seasonal Leaderboard Rewards ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 22, 2026, 11:33pm UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/5 "2026-04-22T23:33:39Z")
All I was confirming is how old the mail that disappeared was, as they mentioned they have “14 days worth of mail” Which initially sounds like it’s mail older than 14 days, even though they mention missing the end of Season rewards. Which is why I asked to confirm ---
**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\ **Post date:** [April 22, 2026, 11:51pm UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/6 "2026-04-22T23:51:30Z")
Taf is talking about yesterday’s emails. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [April 23, 2026, 12:59am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/7 "2026-04-23T00:59:57Z")
I can see the 1,000 Gems for your end of Season rewards sitting in your inbox amongst your uncollected mail. As for the Season Piggy Bank rewards, again, I can see them in your list of uncollected mail - this is your Piggy Bank rewards as well as your Seasonal currency conversion into Ancient Coins. I can see it has: - 10,000 Gold - 1,500 food - 1,500 Ore - 500 Gems Then your 15 Ancient Coins within that pack as well, it’s all bundled together. If you don’t see it at all, if you can share a video of scrolling through your mailbox, that would be helpful. But I can confirm I can see them. ---
**Author:** ![Taf420](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/taf420/32/4451_2.png) [@Taf420](https://community.puzzlequest3.com/u/Taf420)\ **Post date:** [April 23, 2026, 6:57am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/8 "2026-04-23T06:57:42Z")
Thank for checking, il have a look today to see if they are there or not, ive been looking last 2 days and nothing was there ---
**Author:** ![Taf420](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/taf420/32/4451_2.png) [@Taf420](https://community.puzzlequest3.com/u/Taf420)\ **Post date:** [April 23, 2026, 9:04am UTC](https://community.puzzlequest3.com/t/no-bug-missing-reward-from-mail/5721/10 "2026-04-23T09:04:42Z")
Rewards are in mailbox, look like season rewards came in yesterday, thanks for checking,