# Not loading on PS5

**URL:** <https://community.puzzlequest3.com/t/not-loading-on-ps5/4476>\
**Category:** Bug Reports\
**Created:** [March 27, 2024, 11:36pm UTC](https://community.puzzlequest3.com/t/not-loading-on-ps5/4476 "2024-03-27T23:36:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Cnikkik](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@Cnikkik](https://community.puzzlequest3.com/u/Cnikkik)\
**Post date:** [March 27, 2024, 11:36pm UTC](https://community.puzzlequest3.com/t/not-loading-on-ps5/4476/1 "2024-03-27T23:36:23Z")

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Since the update, I have been unable to play the game on PS5. I either get a server error or a failure to load assets for every assets in the game. Is there a fix for this?

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**Author:** ![KenpoKid69](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kenpokid69/32/4758_2.png) [@KenpoKid69](https://community.puzzlequest3.com/u/KenpoKid69)\
**Post date:** [March 27, 2024, 11:41pm UTC](https://community.puzzlequest3.com/t/not-loading-on-ps5/4476/2 "2024-03-27T23:41:49Z")

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Try uninstalling, rebuild database, and reinstalling. See if that works.

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kafka/32/242_2.png) [@Kafka](https://community.puzzlequest3.com/u/Kafka)\
**Post date:** [March 28, 2024, 4:13am UTC](https://community.puzzlequest3.com/t/not-loading-on-ps5/4476/3 "2024-03-28T04:13:08Z")

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Oh no!

Please try the troubleshooting steps here to see if it resolves the issue:

> **[PlayStation general troubleshooting](https://puzzlequest3.zendesk.com/hc/en-us/articles/6766434205967-PlayStation-general-troubleshooting)**
>
> Here are some troubleshooting steps for PlayStation to improve some technical issues or problems downloading assets and art to your game. 
> Your account and game progress are linked to our servers, ...

I’d also suggest checking your available storage just in case it’s close to full.

Please let us know how you go

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\
**Post date:** [April 1, 2024, 11:55pm UTC](https://community.puzzlequest3.com/t/not-loading-on-ps5/4476/4 "2024-04-01T23:55:49Z")

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Depending on the error message, this should likely be resolved in 3.0.1 (hotfix) if you have not seen it resolve after completing the troubleshooting linked above.