# Shop is unavailable **URL:** \ **Category:** Bug Reports\ **Created:** [April 9, 2022, 4:15am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342 "2022-04-09T04:15:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Ping](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@Ping](https://community.puzzlequest3.com/u/Ping)\ **Post date:** [April 9, 2022, 4:15am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/1 "2022-04-09T04:15:19Z")
When I tick the shop all the game is stunned,every button of function is jammed,and the shop is also can’t get in.anybody tell me the reason and fix it? ---
**Author:** ![shmaunpq](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@shmaunpq](https://community.puzzlequest3.com/u/shmaunpq)\ **Post date:** [April 9, 2022, 7:47am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/2 "2022-04-09T07:47:45Z")
Is it working now? My shop is currently working fine. Possibly the server was having for an issue? ---
**Author:** ![BeliLuk](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BeliLuk](https://community.puzzlequest3.com/u/BeliLuk)\ **Post date:** [April 29, 2022, 6:44pm UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/3 "2022-04-29T18:44:37Z")
I’m having same issue for the last 3 days. Same thing happens when I try Event shop. Thought update would fix ut, but it didn’t. ---
**Author:** ![Ping](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@Ping](https://community.puzzlequest3.com/u/Ping)\ **Post date:** [May 1, 2022, 4:17am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/4 "2022-05-01T04:17:16Z")
No,still doesn’t work.server is no problem,I am still confused. ---
**Author:** ![Ping](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@Ping](https://community.puzzlequest3.com/u/Ping)\ **Post date:** [May 1, 2022, 4:18am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/5 "2022-05-01T04:18:04Z")
Yes,update is not working.do U fix it now? ---
**Author:** ![shmaunpq](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@shmaunpq](https://community.puzzlequest3.com/u/shmaunpq)\ **Post date:** [May 1, 2022, 6:42am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/6 "2022-05-01T06:42:52Z")
I assume you have hard closed the game clearing the phone cache? Maybe also try a phone restart. Lastly try both connecting using phone data only or wi-fi only. None of these may work but it’s worth a try. ---
**Author:** ![BeliLuk](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BeliLuk](https://community.puzzlequest3.com/u/BeliLuk)\ **Post date:** [May 2, 2022, 2:40am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/7 "2022-05-02T02:40:40Z")
Nothing worked. I had to re-install the game. If it happens again, I’ll definitely stop playing. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [May 2, 2022, 2:44am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/8 "2022-05-02T02:44:20Z")
@BeliLuk you wouldn’t happen to be using a VPN are you? And just confirming, you are no longer having this issue? ---
**Author:** ![BeliLuk](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BeliLuk](https://community.puzzlequest3.com/u/BeliLuk)\ **Post date:** [May 2, 2022, 2:50am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/9 "2022-05-02T02:50:09Z")
No VPN, just regular WiFi. You can say issue is resolved cause I re-installed the game and now I’m playing from the scratch. But I don’t know root cause, and this resolution won’t work next time. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [May 2, 2022, 2:51am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/10 "2022-05-02T02:51:20Z")
> [@BeliLuk](#): > > now I’m playing from the scratch If you send through a ticket, we can track your account down and get you access to it again if you have not linked your email previously. ---
**Author:** ![BeliLuk](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BeliLuk](https://community.puzzlequest3.com/u/BeliLuk)\ **Post date:** [May 2, 2022, 2:54am UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/11 "2022-05-02T02:54:18Z")
I don’t mind playing from the scratch, I really like the game. I’d just hate if the issue happens again. ---
**Author:** ![BeliLuk](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@BeliLuk](https://community.puzzlequest3.com/u/BeliLuk)\ **Post date:** [May 2, 2022, 6:41pm UTC](https://community.puzzlequest3.com/t/shop-is-unavailable/2342/12 "2022-05-02T18:41:16Z")
@Jeto ; it started happening again. I’ll submit a ticket, hopefully it can be resolved.