# \[Tech Issue\] Game hangs at store

**URL:** <https://community.puzzlequest3.com/t/tech-issue-game-hangs-at-store/1109>\
**Category:** Early Access Bug Reports\
**Created:** [July 23, 2021, 10:53pm UTC](https://community.puzzlequest3.com/t/tech-issue-game-hangs-at-store/1109 "2021-07-23T22:53:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Skankasaurus](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@Skankasaurus](https://community.puzzlequest3.com/u/Skankasaurus)\
**Post date:** [July 23, 2021, 10:53pm UTC](https://community.puzzlequest3.com/t/tech-issue-game-hangs-at-store/1109/1 "2021-07-23T22:53:24Z")

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**Platform, device and operation system**  
_Eg, Android, Samsung Galazy s8, Nougat_  
Android 11, Pixel 3 XL

**What were you expecting to happen, and what actually happened**  
Whenever I attempt to open the store, the game hangs and I have to kill it. After that, game will boot loop until I kill it again.

_If you are on a console device please feel free to take a photo using another device. Where possible, a video helps us best. Try uploading it to Youtube privately._

**How often does this happen? When did it begin happening?**  
Happens almost everytime I open the store. Started after the second to last update.  
_Is this a once-off issue or has it been a consistent issue? Does it only happen in specific circumstances?_  
Consistent.  
**Steps to make it happen again**  
Log into game, open store.  
_Please detail the steps taken to trigger this bug. The more detailed the breakdown, the easier it is for us to test in-house._

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/ominousgman/32/915_2.png) [@OminousGMan](https://community.puzzlequest3.com/u/OminousGMan)\
**Post date:** [July 27, 2021, 5:53am UTC](https://community.puzzlequest3.com/t/tech-issue-game-hangs-at-store/1109/2 "2021-07-27T05:53:08Z")

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Hey @Skankasaurus

Thanks for sharing this, we’ve tried reproducing this error on are end and haven’t experienced this issue. Are you able to provide a screenshot of what this?

Also when this happens does the Shop completely load or just partially and are you able to interact with any of the Shop tab icons?

OminousGMan - Support Team Human 🕵️‍♂️

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**Author:** ![Skankasaurus](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@Skankasaurus](https://community.puzzlequest3.com/u/Skankasaurus)\
**Post date:** [July 27, 2021, 8:48am UTC](https://community.puzzlequest3.com/t/tech-issue-game-hangs-at-store/1109/3 "2021-07-27T08:48:58Z")

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I think it was tied to my VPN. I use nordvpn and after disabling, I no longer have the issue.