# \[Ticket Submitted\] Locking up on Season 1.1 Chapter 1 Part 7 - Steam **URL:** \ **Category:** Bug Reports\ **Created:** [February 13, 2024, 4:56pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340 "2024-02-13T16:56:58Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 13, 2024, 4:56pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/1 "2024-02-13T16:56:58Z")
I often get locked up on this screen, same fight every time. Season 1.1 Hard Mode Chapter 1 Part 7 Always the level 57 Dark Dwarf fight. The gems in the bottom right just change over and over. If I leave it be I get a 5 minute timeout warning, and after another 5 minutes it will give me the 30 minute end of battle message. I have to restart the steam client when this happens, and the fight loads without issue. This does not happen on this same account on Android. ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/e/e345308f14fc26e4e7433f6b796140452dfe3e14.jpeg) ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 13, 2024, 5:45pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/2 "2024-02-13T17:45:20Z")
I finally captured the error right before. ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/6/69be4263a5b8ecf3370b8118bf8072c4d603beb5.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [February 15, 2024, 3:28am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/3 "2024-02-15T03:28:28Z")
I’m still waiting to hear back from the team but is this still happening after reset today? ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 15, 2024, 3:41am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/4 "2024-02-15T03:41:18Z")
I have been avoiding that season, but I will test again and get back to you. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 15, 2024, 4:08am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/5 "2024-02-15T04:08:53Z")
Same issue still. I saw the out of sync error as well. I think it has something to do with the story dialog that happens prior to this fight. ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/e/e7f7ea8f3ad3c07746d3173c9fde0e621a8e0e8d.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [February 22, 2024, 9:25pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/6 "2024-02-22T21:25:55Z")
Have you reinstalled and cleared cache/verified files since this started happening? Another player had a similar issue (but on a different platform) but it was resolved after reinstalling. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 22, 2024, 10:35pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/7 "2024-02-22T22:35:30Z")
> [@Jeto](#): > > cleared cache/verified files That was the first thing I did. > [@Jeto](#): > > Have you reinstalled I will try this and retest. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [February 22, 2024, 11:35pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/8 "2024-02-22T23:35:40Z")
Same thing again. It does not do it every time through though. ![image](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/0/00c454a4b9fe1495619ff7cb61251368a9e37294.jpeg) ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [March 5, 2024, 12:35am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/9 "2024-03-05T00:35:22Z")
@00h00m can you jump into this battle, whenever you have a chance, and then send through the player.log in a ticket, please. We haven’t able to reproduce it, and the other issues we’ve resolved recently have been similar but different enough that those fixed don’t seem to have resolved it for you as well. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [March 5, 2024, 3:15am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/10 "2024-03-05T03:15:13Z")
On it… @Jeto where is the player.log file located? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\ **Post date:** [March 5, 2024, 3:37am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/11 "2024-03-05T03:37:38Z")
OH YES… that would be helpful to know 🙃 Paste this into your File Explorer: `%APPDATA%/../LocalLow/505 Games/Puzzle Quest 3/` Then there should be a `Player.log` file at the bottom of the folder ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [March 5, 2024, 6:45am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/12 "2024-03-05T06:45:25Z")
I can’t seem to reproduce the issue now. I will get you the player log if it happens again. ---
**Author:** ![00h00m](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/00h00m/32/3601_2.png) [@00h00m](https://community.puzzlequest3.com/u/00h00m)\ **Post date:** [March 5, 2024, 7:56am UTC](https://community.puzzlequest3.com/t/ticket-submitted-locking-up-on-season-1-1-chapter-1-part-7-steam/4340/13 "2024-03-05T07:56:04Z")
Finally got it to repeat. I will submit the ticket now.