# \[Ticket Submitted\] My crest count was reset to ZERO!

**URL:** <https://community.puzzlequest3.com/t/ticket-submitted-my-crest-count-was-reset-to-zero/2745>\
**Category:** Bug Reports\
**Created:** [August 27, 2022, 2:33pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-my-crest-count-was-reset-to-zero/2745 "2022-08-27T14:33:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tresk](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Tresk](https://community.puzzlequest3.com/u/Tresk)\
**Post date:** [August 27, 2022, 2:33pm UTC](https://community.puzzlequest3.com/t/ticket-submitted-my-crest-count-was-reset-to-zero/2745/1 "2022-08-27T14:33:45Z")

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(playing on steam)  
After finishing my daily challenges, daily event battles, all of my daily story battles, a couple of elite story levels, some random skirmishes and a few random dungeons, I checked my current crest total before logging off and it was ZERO! (I had over 900 crests after my previous play session.)

 ![wheres_thecrests](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/8/8e1780ad0a8ff05a10dd70793c6766f5c5e11dfe.jpeg)

I tried restarting the game, still zero. I tried rebooting and restarting, still zero. I then did a quick pvp to see if it would be stuck at zero, give me the 2 crests, or fix itself back to where it should be. It just gave me 2 crests.

 ![now_two](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/2X/d/d5622dbc711f87071846cec6e10cf8e46a84e8e7.jpeg)

I then tried loading the game on my ipad. It showed me at 2 crests. I did another quick pvp on my ipad and it moved me to 4 crests.

So all of my previously earned crests for the week are just GONE.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/jeto/32/6326_2.png) [@Jeto](https://community.puzzlequest3.com/u/Jeto)\
**Post date:** [August 29, 2022, 4:54am UTC](https://community.puzzlequest3.com/t/ticket-submitted-my-crest-count-was-reset-to-zero/2745/2 "2022-08-29T04:54:56Z")

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Hey @Tresk

I have grabbed your ticket and am in the process of investigating!

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**Author:** ![Tresk](https://avatars.discourse-cdn.com/v4/letter/t/dc4da7/32.png) [@Tresk](https://community.puzzlequest3.com/u/Tresk)\
**Post date:** [August 29, 2022, 5:01am UTC](https://community.puzzlequest3.com/t/ticket-submitted-my-crest-count-was-reset-to-zero/2745/3 "2022-08-29T05:01:25Z")

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Thanks Jeto. I think I should get a special sort of crown for being the queen of weird one off bugs, haha! Maybe just a tasteful tiara. 👀