# Update problems

**URL:** <https://community.puzzlequest3.com/t/update-problems/1056>\
**Category:** Early Access Game Discussion\
**Created:** [July 21, 2021, 7:09am UTC](https://community.puzzlequest3.com/t/update-problems/1056 "2021-07-21T07:09:02Z")\
**Posts on this page:** 15\
**Page:** 1

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 21, 2021, 7:09am UTC](https://community.puzzlequest3.com/t/update-problems/1056/1 "2021-07-21T07:09:02Z")

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Please someone to help me.I have been playing for a month, I play on bluestacks latest version, I had no problems up to version 0.35.1, automatic update did not work.I’m trying to play today, but after redirecting to the google store to update,I get the message item not found, what am I doing wrong ??

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**Author:** ![Queinty](https://avatars.discourse-cdn.com/v4/letter/q/4da419/32.png) [@Queinty](https://community.puzzlequest3.com/u/Queinty)\
**Post date:** [July 21, 2021, 7:55am UTC](https://community.puzzlequest3.com/t/update-problems/1056/2 "2021-07-21T07:55:39Z")

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Same here. I’m being told I can’t get into the game until I update, but there’s no update to be found on Google Play.

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**Author:** ![Nendren](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nendren](https://community.puzzlequest3.com/u/Nendren)\
**Post date:** [July 21, 2021, 12:55pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/3 "2021-07-21T12:55:39Z")

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Same here and when I try to update it through manage apps & devices it doesn’t list it as having an update.

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 21, 2021, 1:30pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/4 "2021-07-21T13:30:53Z")

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```auto
contacted google play service no help from them until it officially released

```

sri, 21. srp 2021. u 10:05 Queinty via Puzzle Quest 3 \<[puzzlequest3@discoursemail.com](mailto:puzzlequest3@discoursemail.com)\> napisao je:

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 21, 2021, 1:32pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/5 "2021-07-21T13:32:56Z")

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only hope puzzle quest 3 crew

sri, 21. srp 2021. u 15:30 Vedran Bogdanovic \<[vedrandrvet@gmail.com](mailto:vedrandrvet@gmail.com)\> napisao je:

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 21, 2021, 1:35pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/6 "2021-07-21T13:35:46Z")

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```auto
I hope one of the developers will see this and help solve the problem,or give 
or provide an update download address

```

sri, 21. srp 2021. u 15:32 Vedran Bogdanovic \<[vedrandrvet@gmail.com](mailto:vedrandrvet@gmail.com)\> napisao je:

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/ominousgman/32/915_2.png) [@OminousGMan](https://community.puzzlequest3.com/u/OminousGMan)\
**Post date:** [July 21, 2021, 11:49pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/7 "2021-07-21T23:49:41Z")

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Hey all,

This thread has been raised with the development team.

We’re sorry that you’re all having this issue. Our development team is currently looking into what’s happening so we can get this fixed. They’re just needing a few questions answered to help narrow down the issue.

Could you please answer the following:

- What country are you from?

- What Android device are you playing on?

- What Android Version is the device updated to?

- How long they’ve been playing Puzzle Quest 3 for?

OminousGMan - Support Team Human

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**Author:** ![eygji](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@eygji](https://community.puzzlequest3.com/u/eygji)\
**Post date:** [July 22, 2021, 12:38am UTC](https://community.puzzlequest3.com/t/update-problems/1056/8 "2021-07-22T00:38:46Z")

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Similar problem here, but on iPhone (8 Plus)…  
Opening screen says go update, click confirm, it takes me to the app store with nothing found.  
Tried deleting and reinstalling from testflight, nothing changed.

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 22, 2021, 3:30am UTC](https://community.puzzlequest3.com/t/update-problems/1056/9 "2021-07-22T03:30:59Z")

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Croatia,huawei 9 lite mini android 7 or on pc windows 10 bluestacks latest version,playing for about 2 months level 50 sith 5 characters,citadel 53

čet, 22. srp 2021. u 02:48 Jay Longfellow via Puzzle Quest 3 \<[puzzlequest3@discoursemail.com](mailto:puzzlequest3@discoursemail.com)\> napisao je:

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 22, 2021, 3:50am UTC](https://community.puzzlequest3.com/t/update-problems/1056/10 "2021-07-22T03:50:08Z")

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i hope that you see png

čet, 22. srp 2021. u 05:30 Vedran Bogdanovic \<[vedrandrvet@gmail.com](mailto:vedrandrvet@gmail.com)\> napisao je:

 ![google play store.PNG.jpg](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/44a2070bb8117aaf48183378b13f4d3fd3a402ff.jpeg)

 ![in game update.PNG.jpg](https://us1.discourse-cdn.com/flex019/uploads/puzzlequest3/original/1X/57c186d8dd3bdd47911c17b3d074e23e71eab33a.jpeg)

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**Author:** ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty)\
**Post date:** [July 22, 2021, 6:07am UTC](https://community.puzzlequest3.com/t/update-problems/1056/11 "2021-07-22T06:07:19Z")

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Hey everyone, we are still looking into this. If you have linked your account you can access the update by uninstalling and reinstalling the game. We have tried this and have found it to be an effective work around. However, if you haven’t linked your account yet you will need to contact our support so they can help you with this issue after you’ve reinstalled. [You can find them here.](https://puzzlequest3.zendesk.com/hc/en-us/requests/new)

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**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 22, 2021, 7:54am UTC](https://community.puzzlequest3.com/t/update-problems/1056/12 "2021-07-22T07:54:50Z")

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Salty thx for answering,tried to uninstall and reinstall,it didnt work for me,pls help

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**Author:** ![Salty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/salty/32/148_2.png) [@Salty](https://community.puzzlequest3.com/u/Salty)\
**Post date:** [July 22, 2021, 8:00am UTC](https://community.puzzlequest3.com/t/update-problems/1056/13 "2021-07-22T08:00:00Z")

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Please contact our support so we can help you further. I’m sorry the workaround didn’t help.

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<div class="post-metadata">

**Author:** ![veccco](https://avatars.discourse-cdn.com/v4/letter/v/85f322/32.png) [@veccco](https://community.puzzlequest3.com/u/veccco)\
**Post date:** [July 23, 2021, 5:46am UTC](https://community.puzzlequest3.com/t/update-problems/1056/14 "2021-07-23T05:46:05Z")

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for everyone with same kind of problem,uptodown realeased update 0.36 and it works

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**Author:** ![Kangaxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.puzzlequest3.com/kangaxx/32/1120_2.png) [@Kangaxx](https://community.puzzlequest3.com/u/Kangaxx)\
**Post date:** [September 4, 2021, 10:02pm UTC](https://community.puzzlequest3.com/t/update-problems/1056/15 "2021-09-04T22:02:08Z")

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the same problem now with the 0.37 update