Can Loot difficulty 1 as a new player

Platform, device and operation system
Eg, Android, Samsung Galazy s8, Nougat
Samsung Galaxy S10

What were you expecting to happen, and what actually happened
Expected to loot skirmish on hard because my max hero lvl is 19.

Able to spend skirmish ticket to loot difficulty 1 and loot a lvl 55 chest.

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How often does this happen? When did it begin happening?

Happened after the new patch update.

Is this a once-off issue or has it been a consistent issue? Does it only happen in specific circumstances?
Consistent issue.

Steps to make it happen again
Please detail the steps taken to trigger this bug. The more detailed the breakdown, the easier it is for us to test in-house.

Have account with lvl 19 hero highest level.

Have loot tickets for skirmish.

Set skirmish difficulty to hard.

Loot ticket box says you are able to loot on difficulty 1.

I am able to loot superior shards on a lvl 55 chest on a lvl 19 account.