[REPORTED] Game Crash, repeatedly pressing abilities while match animation is playing out causes game to crash w/ handled error

Platform, device and operation system
Samsung Galaxy 9

What were you expecting to happen, and what actually happened

  • Play a match (in this case, mostly reproduced in dungeons. Was reproduced twice in today’s Challenge Dungeon, Dragonguard Depths, lv10, using a shaman).
  • Have a skill ready (may or may not be necessary). Make multiple matches / a big match.
  • While the match animation is happening, press where one of your ability buttons would be repeatedly.
  • The game shows an error: “The game experienced an error. Please retry, or use this code for reference: -RE-CEXRGZVS”. Game restarts after.

How often does this happen? When did it begin happening?
After 0.37. Reproduced it 4 times so far.

Steps to make it happen again
See steps.


Are you getting this error if you aren’t repeatedly tapping on the game screen while the animation is playing?

Also to what extent are you tapping?

Jeto - Support Human :woman_mage:t2:

Hi @Jeto ,

I was tapping repeatedly, say 3+ times per second, in the area where the next skill button will show up, while the spawn animation for the next monster is resolving. So the skill is cast as soon as the UI comes back :grinning:

Given I’ve noticed more animation delays in the new, more elaborate backgrounds and this mostly happened in Dungeons, it could be possibly related to the new scenario backgrounds in 0.37, or just more prominent there.

I am experiencing the same issue on my pixel 5 phone. The steps described by Norinth are the same as what I am doing.

I am receiving the same message but with a different reference code:

This happens to me multiple times a day on LVL 10 quick dungeons.

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Thanks for the updated screenshot.

I’ve updated my report with this extra information!

Jeto - Support Human :woman_mage:t2:

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This is definitely the reason for the game crashes I have had as far as I can tell.

I see this bug nearly every day. Though, I have only seen it happen in the 8 enemy battles, so the two event modes. Haven’t seen it occur in any other location yet.

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