Writing this with a bit of a disclaimer that the current in-game shard economy may be the consequence of there not being weekly events in the game yet, but I believe that the issue is significant enough to warrant a thread discussing it.
The banter, both in-game, and on the forums here, is that upgrade shards of all rarities are too rare to warrant investment in any anything, outside of upgrading followers. While I do believe that there is merit in keeping rare things rare, finding the lower rarities of shards should not be as difficult as attempting to re-assemble the fragments of a crystalized tear shed by Kelthurax, which have each been scattered to different pocket dimensions in the Astral Plane for random plot reasons.
Ok, that’s a bit of an embellishment on the rarity of minor upgrade fragments, but finding these fragments should not be similar to looking for needles in haystacks that when actually found reward a very small number of them when found when dozens of these are needed to level a common set of weapons and armor to 10, and hundreds per piece are needed to reach level 20 (especially if the number of keys offered to players, even at the lowest rarity, is supposed to be small). At least, not at the newbie tutorial levels of the game.
The lack of general upgrade shards in the early game is preventing nearly everyone from getting past Chapter 2 or 3, as the enemies very quickly punish players for being unable to upgrade their gear.
As a personal obsveration, I opened to two level 17 Ruby chests from pet missions overnight this morning. One offered 4 lesser upgrade fragments, while the other yielded 2 minor upgrade fragments. Higher rarity chests should be yielding higher quantities of upgrade fragments than common/iron chests.
Can the team review the drop rates (and amounts) of various upgrade shards in chests, at least for Common and Uncommon rarities? Also, can the team check to see that higher rarity chests (Golden, Ruby, Diamonds) actually drop higher quantities of shards for the same chest level?