[Updated] Missing Kingdom Weekly Rewards

Currently, all three of our kingdoms have confirmed that they have received no Weekly Kingdom Rewards (the key rewards) since weekly reset. I have taken a screenshot of my own mailbox as confirmation:

Additionally, it appears that certain rewards were missing from last week as well:

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I am missing kingdom rewards since 6 days now. I opened a ticket at zendesk.
No answer yet.

Iā€™m missing kingdom rewards since 4/5 days ago aprox.

Hey all,

I grabbed the tickets that had come through about this earlier in the week and am currently following up with the development team.

Added this thread to the report as well :sparkles:

Update: Team has found the cause of this issue & a fix is planned before the weekend


Missing rewards seem to have been mailed out to those affected. Thanks for addressing this.