Collected lvl 15 premium pass rewards and it gave me nothing
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@Jeto A bunch of people on PSN are complaining about this right now. They didn’t seem to actually get their 100 spell pages after collecting.
It’s a visual issue only - it will be fixed in 3.2
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I didn’t appear to get mine either, I hope that it is only visual.
Hi @Jeto
Same thing has happened to me, pic attached.
The excuse that it is a visual issue only is just not good enough.
Unless you can prove to the community that we have actually received the spell pages we will be expecting compensation for the missing spell pages.
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Yes a trust us bro is not ok
If it was from a free reward then i wont really mind, but as this is from a service we are paying for from the quest pass we should be compensated, cant have things going wrong when people have paid
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As I mentioned, this is a visual issue only - you are receiving the Spell Pages
This is something I checked already when this was initially reported, as well as purchasing the pass on my own account and collecting the items > then checking my account data.
In all instances it is just the new reward collection screen for spell pages is not triggering, but the data is being sent to the account, and the spell pages are received
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You are not listening and as i said before if you can’t provide details to every single player showing exactly which spells we received the pages for then the right thing to do is either provide a refund to every single player that paid for the premium passes (which i did) or send every player compensation.
Is it not our fault that your devs are incompetent and I am really getting sick of dealing with your company. Im an Australian who lives in Melbourne so i know the laws in Australia so please treat your paying customers with the respect that they deserve or i will be taking this matter further.
I don’t like doing this but when a company tries to take advantage of their paying customers it is just not right.
So again i say do the right thing so we can all move forward.
I look forward to hearing from you in the next 24-48 hours.
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You collected level 30 of the Quest pass on Tues, 18th June at 2:20:50 PM AEDT
This included:
- Acid Cloud 2,706 > 2,756 (+50)
- Salamander Juju 1,208 > 1,258 (+50)
- Soulchaser Crystal 23> 24 (+1)
- Brie Crystal 21 > 22 (+1)
Can see you have earned for Salamander Juju since collecting those pages.
I do not have the time to go through every single player who has purchased the Premium Pass, to tell everyone what spell pages they received.
All the data is pulled from the server and not stored on individual accounts, if there was an instance where spell pages weren’t being rewarded it would be affecting everyone - there would be no instance where some players only had a visual issue and others just were straight up not receiving a resource.
Again, this is something I tested as soon as it was reported, in case it was a data issue where they weren’t being rewarded - As this is a paid subscription it was a priority to confirm if it was an issue with the reward screen or the data, and I found after checking multiple accounts, it is visual only.
Additionally, the reward screen will only not trigger if you are getting pages for spells you already own. If you were to receive pages for a new spell, it does appear.
It was missed from posting in the known issues or on the forum as honestly, as it is just a visual issue, I jumped straight over to following up on anything else that was more critical.
It will be fixed in 3.2 at the earliest as it requires a client fix
This was the one I checked on my own account as well - the 100x pages
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I want to make myself clear that none of this is an attack on you as I personally think you do a great job and I appreciate the fast reply.
I understand that for you to pull the data for every single paid player is a huge job that you don’t have time for.
However if you don’t have the staffing levels to provide the details of what every paid player received (which is never a customers problem) and you want us to trust you then you need to provide some compensation in good faith.
Jeto I don’t like complaining like this but you must see that this isn’t right. Would you be happy if you purchased something with your own money to receive nothing but the word of the company to say “trust us you received it” yet you had no evidence or a receipt of what you purchased.
I am willing to close this case if you send compensation to all PAID players for the inconvenience.
I can only speak for myself here but I spend around $300 a month on both PQ3/GoW so I don’t think what I am asking here is unreasonable.
I hope we can resolve this issue quickly so we can move forward.
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I understand that there is no way for me to show everyone what they received and that is frustrating. But that is an immense amount of data to go through, as there are spell pages in the normal free Quest Pass.
There isn’t a way to pull the data for every single player, filter out who has collected the spell pages from those points in both Quest Pass tracks, grab the Spells they received > then get that from being raw data into something that I can share somewhere.
If anyone is still concerned they aren’t being received, if I have the chance I can look people up via their invite code and date you collected your rewards, if they are shared in this thread.
It will be the same as any other time someone reports an item missing or not rewarded - I can check your data and tell you what you had and what you have now.
If you do have it, great, I let you know the details.
If anything has ever been missing, I’ve sent it back or get onto the team to release a fix to reward it back to anyone missing an item.
But in the end, any instance where I need to look something up for a player in their account, is just me telling you what I am reading in your account data and you trusting that what I am sharing is accurate.
If there was an instance where items were missing, then definitely I would have been on that as soon as it was reported and if I confirmed it was missing data.
As all the rewards are being received from both Passes, nothing is missing from the purchase of the Premium Passes, or the free Quest Pass except the collection animation, there is no planned compensation.
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Jeto I’ll be honest, I don’t like not being able to see I received something I paid for. However, you personally have always worked with us in good faith and your word is enough for me. Thank you for checking into the issue.
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Yes jeto you are amazing but there are very many un-happy CUSTOMERS right now can you please look into sending all premium pass owners a few spell pages i mean come on now thats all we need to make everyone happy here at the end of the day. Thanks for you time 
ive seen you comp ppl for accidentally upgrading the wrong item this is a far bigger issue.