[INVESTIGATING] Gems didn't fall properly / overlapped / froze board

Platform, device and operation system
Android, Samsung Tab A

What were you expecting to happen, and what actually happened
After making a match, new gems fell onto board and 2 possibly overlapped/combined? And froze board. The rest of the game was still active in background, but only the menu button would work.

How often does this happen? When did it begin happening?
Only once thus far.

Steps to make it happen again
Unknown, play game.

We’d love to investigate this further. Is anyone else experiencing this issue than can weigh in?

Happened again. Until I could make a match with the skull and red gem, those gems stayed overlapped.

Passed this on! Thank you.