I can’t log in my account in Puzzle quest 3 on Xbox . Have internet connection . Try hard reset console , try reset router . Reinstall game and clear member of game and account . Nothing works . Only game on my mobile phone works but doesn’t puzzle quest 3 on Xbox . Other online game works . I try everything but still it doesn’t work . Please help
Devs: Same problem for me –
Xbox Series X; followed troubleshooting steps shown on [ infinityplus2[dot]freshdesk[dot]com/support/solutions/articles/150000205839-connection-issue-troubleshooting ], but I just get a screen titled “NO CONNECTION”, with text “Failed to connect to the servers. Please Try again”. “Retry” button results in identical error screen. Clicking “Retry not working?” question mark icon on bottom-right has NO effect at all.
Per [status[dot]puzzlequest3[dot]com] there are no current issues with the game’s servers… Right?
I did a full delete and reinstall of the game on my console; same problem occurs.
It was working fine for months, but can’t get in for last ~4days.
3 Likes
I am also struggling with this I rebooted router and restarted Xbox I get the failed to connect to servers message. Xbox series x. Maybe noteworthy the retry not working? Button does nothing, however I can browse the web with edge browser that came with Xbox. I deleted and re installed pq3 app no effect.
3 Likes
Same here. Tried everything. The only thing I have noticed is my Xbox Series X updated on May 7th in the morning. I have not been able to get on to PQ3 since May 7th evening. I don’t know if the Xbox update has anything to do with it. All my other games have no problem.
4 Likes
So they know and are working on it. Just sharing the official link in case some of you missed it.
2 Likes
Thanks for the heads up.
I’m new to the forums, so can you suggest how I can ‘follow’ this issue, i.e. get Dev’s updates on it?
I need players name codes (if they aren’t saved in your forum profile), if you are experiencing this issue
Can’t get my cuz can’t log to game account
Then share your hero name and kingdom (if you were in one) - so I can try and locate your accounts to pass on
No need to submit any tickets.
I’m having this issue too.
Ironjoey-kfeu, medieval empire
1 Like
I have made a report already and been in contact with 505 gaming. I took have been unable to connect and it has been an issue for 4 days now. We have done EVERYTHING.
505 said they are aware of the problem and are waiting to hear back from the development team as to what the path forward will be.
Sahara. Ravenheart.
A possible fix was just pushed, can anyone let me know if they can login now?
1 Like
I was just able to login after days of errors. Note, I was able to play on my android phone when the xbox failed to login.
1 Like
Once I have a couple more confirmed reports, I’ll let the team know
1 Like
Jeto:
I’m in!! (Xbox Series X, was fine for months, then “couldn’t connect…” msg for ~1 week, despite all my fix attempts.) Just decided today, ‘why not give it a try, maybe it’s fixed’ – and looks like it’s back to normal. 
My thanks to you and others involved in the troubleshooting.
I dont know why i cant send a ticket . because of that i write here
"Hello,
I would like to send a note to the developers. I have been playing Puzzle Quest 3 for years as a Guild Lead. For several days, I was unable to access the game on my Xbox Series X. Since there was no information online regarding internal problems, I started troubleshooting my own setup—checking my login credentials, my Xbox, and various other potential error sources.
After that, I tried to reach Xbox Support, which requires hours of research just to get someone on the phone. They helped me with about two hours of full support and deep technical checks, which eventually made it clear that the issue was not caused by my Xbox or my network.
After five days of this, I was so frustrated that I was actually about to delete my account. Aside from the frustration, the downtime also resulted in a loss of actual money, as paid content and timed rewards could not be accessed.
I have now discovered with surprise that I can access the game again. The reason I am writing this: Players invest a lot of money into this game, and you presumably would like to continue earning it. What is stopping you from creating a communication level—similar to how it works at Blizzard—where you inform customers about known issues before they log in? This would make hours or days of troubleshooting unnecessary.
I believe this would keep customers feeling secure, allowing them to wait without additional stress, and they wouldn’t start thinking about quitting the game entirely. Since the problem seems to have been resolved now: Continue to have fun developing and playing.
Greetings from Braunschweig, Germany :-)"
1 Like
A couple of things here..
- Blizzard is a multimillion+ game with a studio of hundreds of people, that work over all time zones.
- I wasn’t aware there was an issue with the servers until I started getting reports on Friday, which I did raise with the team to investigate but at that time I only had 3 reports and unfortunately we are closed over the weekend, so I wasn’t able to make much more progress on working with the team to investigate or share any more information anywhere, as at that point, it was just 3 people who were having issues
Glad everyone is back in and I am sorry we didn’t find the cause of the issue till yesterday (but were able to fix it as soon as we did), once we were back in the studio. I have already asked about what compensation could be possible.
2 Likes