[NEED MORE INFO] Animation disappears, only background and effects work

Platform, device and operation system
Eg, Android, Samsung Galazy s8, Nougat

What were you expecting to happen, and what actually happened
expection to see charachters and enemies. Onkly see background and effects of attacks.

If you are on a console device please feel free to take a photo using another device. Where possible, a video helps us best. Try uploading it to Youtube privately.

How often does this happen? When did it begin happening?

Just started when playing on my chromebook, but not phone, I just downlaoded the game lastnight, on my phone first.
Is this a once-off issue or has it been a consistent issue? Does it only happen in specific circumstances?
Happened ultiple times after a few mins of gameplay.

Steps to make it happen again
start up and play for a bit
Please detail the steps taken to trigger this bug. The more detailed the breakdown, the easier it is for us to test in-house.
thats it, just playing thr game, when a level loads, i only see effects and background. the puzzle board is there while mayching, then disappears during animations, but i dont see any character or enemy.

Please be aware that our game is not supported on Chromebook, and thus may not play properly.