[NEED MORE INFO] Frostburn trigger effect crashes game

Platform, device and operation system

What were you expecting to happen, and what actually happened
Using Necromancer. When casting the Frostburn spell (common version) and the Freeze/Burn effect triggers, the burn damage shows as zero, game freezes, then crashes with a restart button. If the effect doesn’t trigger, no problem.

How often does this happen? When did it begin happening?
Every time the effect triggers.

Steps to make it happen again
Cast Frostburn on an enemy and have the freeze/burn effect trigger.

I have seen this as well; however, it does sometimes not crash when the freeze burn is applied. Seems rather random on if it will or will not.

Also, on a balancing note, Frostburn really needs a damage buff. It has potential to be one of blue’s best spells since it does fire damage as blue, but is currently useless due to both freeze and burn effect doing nearly nothing to the enemy. There are blue spells in the game that do more damage at a 0.5x modifier to green enemies than the frostburn does at 2x damage to green enemies.

As this isn’t happening every time, if we could get some footage of this happening it will help us narrow the issue down. If not, we will need additional info regarding hero, level, class, entire gear load out, etc.

I have footage of it happening last time I streamed the game, but it was on Blue Stacks. It occurs on normal devices too though.

Your streams are also hours long, if you could give me a timestamp I’d be very grateful.

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I can try to figure out how to record as I play on my phone. I will say that it doesn’t crash immediately upon the effect triggering, but the next time that the enemy turn starts or the DoT effects are supposed to apply.

20:22 is start of battle.
23:43 is when it crashes.
It was casted and put status effect several times before this specific one crashed it.