[NEED MORE INFO] Unable to play game

Platform, device and operation system
Samsung Galaxy Note 10 Android v11

What were you expecting to happen, and what actually happened
I expected to play the game. I was able to play the first 2 fights of the tutorial and then the game got stuck showing the player character and the screen was dim. I tried closing the app and after that it starts to load and then says the connection failed and gives me the option to restart and then I get a black screen.

How often does this happen? When did it begin happening?
Every time, even after an uninstall and redownload.

Steps to make it happen again
Load game
Press screen to load into account

Hello Tohanry, what region are you playing in? If you aren’t playing in a supported region this could be one of the reasons you are experiencing issues.

Is anyone else encountering this issue?