Platform, device version and operating system
Windows 11 PC
Screenshot or image
What you were expecting to happen, and what actually happened
In the first fight of my third event battle today, I defeated the enemy but the game did not advance to the next fight. It simply sat in the state you see in the screenshot. There was no indication that the game is processing or connecting (no gems blinking in the bottom right). After a few minutes, I tried rebooting the game.
The game started at the main menu, and the energy for the battle was lost. My score streak was reset to its beginning value, costing me the marks for the battle and 200 gems on the leaderboards.
Just to clear up the scoring issue on the leaderboards (it’s not as if there is any question of the outcome in these battles): A set of three days of perfect scores at seven battles per day is 30870, which is where I’d be if I had been allowed to finish that battle. Instead, I got zero points for that battle (rather than 1650) and my score for the next battle was 1170 rather than the streak score of 1680 - a loss of another 510, which continued as each of the four final battles was 510 lower than it would have been if I were still on the original streak. Those points (510 * 4 + 1650) account for the difference between my current score and the 30870 I expected to have.
How often does this happen? When did it begin happening?
I have never seen this happen before.
Steps to make it happen again
The only thing unique about this particular fight is that I was that I was rapidly clicking the “End Turn” button when the enemy died - I wasn’t paying enough attention to realize the enemy would die from my spell, and was trying to get to the next turn and finish him off. The enemy died, the potion dialog came up right as I was clicking “End Turn,” and the potion dialog promptly disappeared. I didn’t have a chance to click the “Continue” button on the potion dialog.
After the dialog disappeared, the game remained as pictured until I gave up and rebooted the game. Animations were normal for the avatar and other things on the screen, they were not frozen. I could hover over spells and gems and still see the help prompts that come up. But the only things that responded to a click were the book at the top right that brings up the Adventurer’s Guide, and the menu button at the top left that brings up the player and enemy stats and has the Retreat button. I could not cast the Ultimate spell ready to go, and nothing I could do would advance the battle to the next enemy.