Platform, device and operation system
Pixel 2, Android 11
What were you expecting to happen, and what actually happened
I was expecting to be able to play every battle until its completion.
But what is happening is I am experiencing exactly the same as the OP.
The game freezes during combat after killing an enemy.
After the forced closure, the game returns to the same battle, but a part of my health and mana is deducted from me, and the enemy restores some health and armor.
After reinstalling the game, it returns to same point in the battle.
The video from the OP is perfect for showing the issues.
Steps Taken Trying to Solve the Problem
Tried partial and full downloads.
Partial download lets you go a bit further when fighting multiple enemies.
While game is frozen, I can retreat from the battle if I use the phone back button. It will go back to the “start battle” screen, but it will still be frozen.
I have to force stop or reinstall the get the control back, but I will still have the same problem.
How often does this happen? When did it begin happening?
Is this a once-off issue or has it been a consistent issue? Does it only happen in specific circumstances?
This bug occurs in almost every battle. The more enemies there are in a battle, the higher the likelihood of this bug appearing. Because of this, it is impossible to go through the dungeons and the final battle of the chapter, but any multi enemy battle will have this problem, even skirmishes.
The bug has appeared since March 26th, but has gotten worse as the game progressed.
The bug appears in battles in all game modes, even on a single opponent battle (less often.)
Sometimes the board will disappear when the game returns after a forced stop, or I will receive error messages.
Steps to reproduce the issue:
Playing the game is enough. It will happen on single PvP battles, it will happen on Skirmishes, it will happen on story mode.
I have only one hero, level 18, Paladin, playing chapter 4.