Platform, device and operation system
Samsung Galaxy Note 20 Ultra, Android 11
What were you expecting to happen, and what actually happened
Expected: Collect loot at the end of an Event battle.
Actual: Game froze upon tapping the Collect button at the end of the loot distribution screen.
Force quitting the game and restarting results in a loop where I am taken back to defeating the dungeon boss and then the game freezes again with a white screen. Rinse, lather, repeat, with additional attempts to restart the game client.
Waiting on the battle timeout period to run its course to see if the game releases my account at that point.
EDIT: Waiting for timeout period cleared the battle and allowed normal play to resume.
How often does this happen? When did it begin happening?
Infrequent. Suspicious that the issue occurs when the client is communicating with the game server while an external push notification comes in to the player’s device.
Steps to make it happen again
Unknown. See suspicions in the previous paragraph.