[RESOLVED] Friends Tab stuck showing an incoming request but unable to access it

What were you expecting to happen, and what actually happened
My friends list has been stuck for the last two weeks showing a pending incoming request but when I navigate to the Friends Tab it delays for several seconds and then finally will show a black screen either by waiting or tapping the screen:

If I reload I can get to see my current friends list and also other pending requests. If I attempt to access any other pending requests, either to accept or reject, the game hangs and I have to restart. It seems that there is one pending request that I cannot access and that is causing my Friends list be inaccessible when loading.

How often does this happen? When did it begin happening?
Started between 2- 4 weeks ago. Thought it might resolve itself but has not.

Steps to make it happen again
I am not aware of this affecting other users. I don’t know what is causing the issue.

Hey @Sibelios

Do you happen to remember the player who sent you a friend request? Or if they had any special characters in their name?

Currently investing an issue similar to this…

I don’t recall; its been like this a while and I can’t see it now unfortunately.

No worries, appreciated either way.

On the report it goes!

Jeto - Support Human :woman_mage:t2:

Did my daily check and my friends list was finally accessible, not hanging up and I was able to interact with the pending requests which included these names:

I’m assuming the 2nd name was the offending party. Finally was able to reject it and the notification is now gone and the friends tab is functioning normally again.

1 Like

Most likely the second name as they were also un-kickable from the Kingdom for several weeks. Support now resolved.

That is correct, we made some changed and in the next update with add some further limitations on what special characters can be used in a Hero name.

Jeto - Support Human :woman_mage:t2: