[Contact Support] Ultimate cache expectation not met. (broken tree)

Hi, Just opened a ultimate cache and received NOTHING! I bought the lava flowers x4 too allow this and was rewarded with ZILCH. Is this intentional?

**Platform, device version and operating system

Android 13

Screenshot or image

sorry didn’t have time

What you were expecting to happen, and what actually happened

receive a ultimate cache reward

How often does this happen? When did it begin happening?
a one off wont be buying cache until it’s investigated

Steps to make it happen again

don’t know its new content

Hey @Dr.dispair

Sorry to hear you’ve experienced this issue! I’ve done tests on our end and the Ultimate Cache is giving out rewards when purchased.

I can see you lodged a ticket with the Support Team about this, they’ll be able to investigate what’s happened here in more detail.

OminousGMan - Support Human :male_detective:

Absolutely not surprised that this hasn’t been resolved yet, shameful! I’ve sent and replied to several emails with no resolution.

Hey @Dr.dispair

I grabbed your ticket at the start of the week and sent a response to you, it is currently sitting as Pending.

Please let us know if you are having any issues seeing or responding to this.

Jeto (she/they) - Support Human :woman_mage:t2: