I just bought 7 ultimate caches and only received 6 items. Honestly, it is getting VERY TIRING paying keen attention to every single interaction I have with this game to make sure some random bug is not causing me grief and losses. My guess is that the missing item is a T4 Diraqine Relic since there is a bug in the purchase of those from the shop.
2 Relics
1 Shard pack
3 pieces of gear
Name Code
MOOVIT_JBRB
Hey! Squized your log for this purchase and yeah, you did receive the Diraqine Relic among your rewards in your data. I can see you had 2 prior to this purchase and now have 3.
Luckily a visual issue only. Currently, the data does not recognise the Relic as a âcurrencyâ so it doesnât display among your reward received list, but that doesnât affect actually attaining it.
Added it to the ongoing report of the soft lock on Relic purchase in the store.
I too have a similar problem, bought 9 ultimate caches only received 6 rewards can you please investigate!?
LETTERKENNY_LDRB
Without seeing your reward screen @Dr.dispair , Iâm not sure what was or wasnât displayed. Looking at your rewards maybe all the Legendary relics were displayed together and the â4â above it was missed?
But you got all your rewards, no Season Relic though:
Okay, Thanks for the clarification 
:
@Jeto Hi. All my Caches have disappearedâŚ.as in there arenât any Caches at all on my rewards tab for any of the previous seasons or the current season.
Have you got rid of the Caches?
@Swivel Its a game setting. Go to settingsâŚaccountâŚShow Loot Boxes? Enable it. If its disabled you wonât be able to see loot boxes (caches) anymore, till you do.
@KenpoKid69 Kenpo you star! Not sure how that got disabled but cheers as it was doing my head in! 
The information may be useful. I bought an Ultimate cache and the animation appeared and then a screen with âSkipâ âContinueâ frozen, just like when you buy the mythical relic. I had to restart and then confirmed that the relic was in my wallet.
