This has happened twice now. I submitted a ticket the first time, but that has been ignored since october 2022. I lost the 1000 gem reward that time too.
It just happened again. I had a 24 win streak (i bought cache 4, so 16 fights a day) the next fight i played the opponent level was very low and now my win streak is reset with no losses. My gear is good enough that i dont die and really dont even take damage. I am consistently in the undefeated ranks of events.
There really needs to be some sort of audit done on this problem. When we have to risk 1700 gems to get cache 4 and then have a game bug remove the ability to win the top rewards it is very disappointing.
Here is proof there is a bug involved in this.
If you look at the screenshot I have a score of 45,720. Current streak shows 12 wins with 32 total played. If you do the math on a win streak of 20 and another of 12, the total score would be 45,120. So how am I able to have a score that is 600 higher than mathematically possible for any set of events that include a current streak of 12 wins?