Update issue, can't play

Platform, device and operation system
Moto G Power

What were you expecting to happen, and what actually happened
I expected to play the game. Instead it broke it

How often does this happen? When did it begin happening?
Every time I try to start the game

Steps to make it happen again
I downloaded the update

I can show screen caps of error messages, but can’t imbed the image in the post so here are Google links instead.


Note the last updated point


Second error type

Hey @Kyleesha

We are unable to access personal Google Drives, due to security reasons.

Are you able to type out what the error message is? Alternatively, you can submit a Support ticket to us and we are able to reply to you directly.

Jeto - Support Human :woman_mage:t2:

@Kyleesha I can’t see your error messages. But… do you know what Android version you are running on your device? I know there were issues for those of us using emulators that seemed to be resolved by using Android 9.

What I would try first, however, is to uninstall the game and then do a fresh install. Your update might have just gotten corrupted. You will need to enter your email and password to retrieve your current account, so make sure you have those handy. Good luck!

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