[Investigating] Game freeze on cave worms

I am playing on steam with a Windows laptop. When I replay the story in season 1.1 archive, if a battle starts with a cave worm, the game freezes with high probability (but not every time). Restarting the game fixes the problem. This happens to me several times a day and I never had the same freeze on any other battles.

Wanted to add to this thread, my game keeps freezing too.

Playing on Windows 10 - PC, the game freezes up as soon as the combat screen loads. This is happening occasionally so far when I load the normal main quest story battles.

The layout of the board with gems is normal and I have mouse pointer and movement, but it’s impossible to interact with the gems or anything else. I have to force close the game and restart.

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Hey all,

Is this in a particular battle mode within the Season? Such as replaying the story, Skirmish or Dungeon

I also posted in this thread in case it was missed:

My game just locked up at the start of battle with my mercenary, normal main story quest battle.

I just spent 20 minutes trying to find a way to submit a ticket in game or find a contact email or form to be able to do this but every route available takes me back to these forums. It’s 2 am and I really don’t want to deal with this anymore., so my user ID is below.
I have no idea how to send you the log, but I copied it and saved it on my desktop. If you let me know how to send it, I’ll do it at some point tomorrow.


Hey @Morgana
You can submit a ticket through our Help Centre wesbite here or alternatively I have shared below a direct link to submit technical issues.
This will allow you to attach your player.log and send it through!

Hey @Jeto on that form the link to the known issues is for gems of war.
i.e. https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues
instead of

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@Jeto thank you very much, I’ll submit the log
@Intelligent thanks to you too for the correct link :slightly_smiling_face:

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