[Known issue] Game crashes on Android Samsung Phone

Bug Reports
1

I have a Android Samsung Phone. In between event battles I get a hard crash the closes the app. This started with latest update.

3

I’ve closed this thread as this is a known issue

4

Just a very small update on this issue.

There are a couple of categories players on Android fall into with this crashing:

  1. Players who only get this crash while using VL settings in PvP & Co Op
    • Seems likely most people with this have devices with more than 4GB of RAM
  2. Players who experience this crash in lots of places unless they are using VL settings, with the exception of PVP and Co-Op
    • There were some issues with the Unity update affecting lower-end Android devices we attempted to resolve by changing how enemies were displayed pre-battle on VL quality settings. This fix was missed from PVP and Co-Op which is why the crashes in these cases are isolated to those locations
    • While we are doing what we can to reduce memory usage, over time we will not be able to support every single model of older device. they use the most memory.
  3. Players who get a crash on various graphic settings
    • Have yet to reproduce this one, as most cases fall into the above 2 categories
  4. Specifically S24 Ultra players
    • Not just an issue with PQ3, seen others with the same phone have issues with games like Pokemon Go - S24 Ultra have a GPU that Unity has yet to support properly.

Some are related to upgrading Unity and others are their own issue.

This means that sharing reports to the team, while on the surface all seem like the same issue “crashing on an Android device”, below they potentially have different root causes.

Again, the team is still working on fixing what is in our capacity to fix!
Small edit as I mixed up some bit of into

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