[Reported] Game crashes when trying to play PVP

[Zeta]

Since updating to 3.3 when looking for a pvp battle the game crashes every time.

Playing on samsung s24 ultra

Ive tried reinstalling the game same problem occurs.

Played the game on xbox and had no problems, however mobile crashes everytime

[Lyrian]

Confirmed. Have the same issue on Android. Played one match in Open Tourney and now hard crash to home screen every time when attempting to access the tourney any further.

Edit: managed to get a screengrab a split second before the hard crash.

[Esoxnepa]

I have the same thing. My game is trying to load assets in the PvP screen and crashes when not even trying a battle. I am on Android.

[HigureTheStillWind]

Exactly same issue on Android. But if I change to steam (same account) I can then do the PvPs without problems.

[Jeto]

@Zeta & @Esoxnepa can you drop your name code, so we can check for errors in your account data in the backend?

Lyrian & Higure, I got yours already

[Lyrian]

Having no issues with PvP when playing on PC/Steam, confirming what @HigureTheStillWind said earlier.

[Jeto]

Yeah it seems just android specific, the team is looking into it!

[Jeto]

Also if you can share your device model, what graphic settings you are using and if you are running that latest OS, that would be appreciated!

It may be linked to a Unity issue we were already chasing up with Unity.

I’ve also made a known issues article for this, just in case - we have been able to consistently replicate this android crashing on our own phones, so at this stage, I don’t think we need any further information.

[Android] Game crashing in PvP and Party Mode

[Jeto]

Actually, if you are experiencing this issue and you have tried all the different setting modes, from very low up to high - can you please let me know

Also, if you experienced this and it was resolved for now by playing on a specific graphic quality, can you let me know what it wasn’t working on and which setting fixed it?

[Zeta]

@Jeto The game has got worse with crashes after further playing i have found that adventure battles crash when selecting tiles which shows a moving enemy and some times loading the game for the first time also crashes the game. I have tried all the graphics setting and have stopped the crash only on the very low setting for adventure. however pvp still crashes everytime even on very low setting

Name code: ZETAEAGLE_MRWI

[Esoxnepa]

So I finally had some more time to test this today. I normally play on the “Very Low” setting. I am able to play on every setting except the VL setting.

Originally I had left it at VL and tried every combination of the other settings, without changing from VL as I have an older phone. Today I pushed it to all the other qualities with the settings in the image below and they all worked.

I am almost wondering if there is an issue with the VL skulls and how they draw, as skulls on all the other graphic settings seem similar to one another, while the VL almost seems like a different sprite.

Anyway, I hope this helps any other players that are stuck and unable to PvP.

[HigureTheStillWind]

I have tried it, changing only the “very low” settings to “low”. And it has worked! Thank you very much for the information, this way we will be able to at least do the PvPs in the phone while they find a fix

[Jeto]

For anyone else in future till this is resolved

[Android] Game crashing in PvP and Party Co Op battles

[Jeto]

Sorry I thought I posted this into THIS thread, not into this thread I closed

[Known issue] Game crashes on Android Samsung Phone

Just a very small update on this issue. There are a couple of categories players on Android fall into with this crashing: Players who only get this crash while using VL settings in PvP & Co Op Seems likely most people with this have devices with more than 4GB of RAM Players who experience this crash in lots of places unless they are using VL settings, with the exception of PVP and Co-Op There were some issues with the Unity update affecting lower-end Android devices we attempted to resolv…

[Jeto]

@Jeto

• Game should no longer be causing background audio to switch off on iOS
• Minimized crashing on Android devices when showing Character Previews
• Crashes should be significantly reduced Android when using Very Low Graphics Settings

After you have updated to 3.3.1, please let me know if you are still experiencing this issue!
If you are, and you haven’t already mentioned, please list your device model and RAM.

I’m still getting issues with the character previews & PvP Quick battles myself, on my Pixel 6

[Beg4]

I am no longer getting random crashes. Note my post that was closed was not PVP but was Samsung 22.

[Dr.dispair]

Hi, this started to happen to me this week only since the update i presume as it worked last week.

I have played with the quality setting sadly to no avail.

[Jeto]

@Jeto

I’m still getting issues with the character previews & PvP Quick battles myself, on my Pixel 6

I just tested a dev build on my phone, and I didn’t get a crash.

So fingers crossed this is a step closer to another second fix releasing for those who are still affected.

[Jeto]

If anyone else is still experiencing this crashing (android only) can you please let me know what FPS option you are currently using?

If it’s not 30 FPS, can you swap to that and let me know if you find it happens less often or is resolved?

The team is still investigating, for those who are still experiencing this issue.

[Lyrian]

I’ve got two kingdom members that are experiencing Android crashes. Both have reported in on Discord.

• One plays on a Samsung Flip 6 and was on 60 FPS mode. Switching to 30 FPS mode seems promising at first glance and is going to play around for a day and see if the crashing is fully resolved with the FPS change.

• Another plays on a Xiaomi Pad 6 tablet and plays on low (not very low) quality. Doesn’t play on 60 FPS mode and crashes moderately frequently.