I just wanted to add my two cents regarding the communication (player and support staff) and the overwhelming negative discussion within several recent posts.
First off, I find it unfortunate there is so much negativity. The other day a newer player in my guild considered quitting due to the negativity observed in-game and various discord servers – player retention is highly reliant on the community and positive player engagement.
There are a lot of good things going for the game which don’t get enough appreciation. This I would mostly attribute to there not being sufficient community interaction, development discussion, polls, or other meaningful-feeling ways to provide positive feedback or input. Personally, as I never feel my feedback on the direction of the game is desired by the developers, I am generally just quietly watching the game progress and other player discussions.
Due to these factors, nearly all of the input provided by players is negative (either complaints or bug reports).
That being said, there are several key issues which have been repeatedly raised by the community without any change and with limited acknowledgement over the past many months. As these issues have already been brought up in very concise posts from other players, I have no reason to mention them all.
Based on the timing and language used by Tresk, my assumption is that they are referring to the recent response to inventory space. Unfortunately, the way it was acknowledged did nothing but increase the negativity. From my understanding, the community support humans should have direct contact with the game developers or a spokesperson for them. Acknowledging that an issue is a “frustrating pain point” for players and simply stating that they “hope to implement” … “in a future update” does nothing to alleviate that frustrating pain. What would help?
- At a minimum providing specific clear statements, i.e. “We are working on a new mechanism for increasing inventory space in the future – this will be released in a future update”;
- One step further, temporarily increasing the inventory space provided by the Guard with the acknowledgement of item 1 and a statement that it would be reduced upon the implementation of the future update; or
- If nothing is under development, just simply increasing the inventory space received from the Guard; or
- If there are no plans (ever) to increase inventory space via any mechanisms, this should be clearly spoken so at least players understand how they need to play (i.e., only play several builds for several classes).
Option 4 is obviously the players least favorite option. But at the same time, at least players who remain following the fall-out would have more direction on how to play the game and the constant negative posts about the subject would be reduced.
I want the game to be a success – and I have no doubt about whether it can become a success, but a positive community interaction is necessary. Please consider providing more constructive communication and being more diligent at removing frustrating paint points which are strongly reducing player retention.