[More info needed] Puzzle quest 3 game is not loading

Platform, device and operation system
Xiaomi Poco X3 Pro

What were you expecting to happen, and what actually happened
After starting game goes to load screen and it’s keep loading

How often does this happen? When did it begin happening?
I just installed the game and this happen

Steps to make it happen again
Start game

You are going to use the full big report template as their is not enough info here for the devs to help

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Check now I edited the post

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@Hitman909093 Are you still having this problem?
Did you download the game directly from the GooglePlay store?
Which region are you playing in?
Do you use a VPN?

Yes, I still facing the same problem, I didn’t download the game directly from the playstore.
My region is Asia and not using VPN

Are you able to find the game in GooglePlay to download it directly from there? I suspect that’s what’s causing the issue.

No, I am not. Thw game launch in which region?